[Hiring] Expert Coach II - CDCES @Teladoc Health

Role Description

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. The Expert Coach is responsible for providing support for whole person 1:1 coaching. The purpose of coaching and education provided is to drive behavior changes that positively impact clinical outcomes and overall health status within the member’s program and beyond.

• Empowers members to effectively self-manage their own chronic condition.
• Assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation.
• Coaching approach is congruent with Motivational Interviewing for a member-centered approach.
• Attend mandated meetings and complete trainings online and/or in person when required.
• Follow scheduling best practices to meet appropriate coaching utilization and member needs.
• Actively participates in process improvement with a positive attitude and solution-focused mindset.
• Provides support to other coaches who have less experience by way of formal or informal mentoring.
• Support content development (including but not limited to education handouts, videos, podcasts, and client-facing presentations) as requested.
• Stay updated on clinical best practices for whole-person coaching; shares clinical expertise/knowledge across team and company as needed.
• If coaching specifically in the Diabetes Management (DM) product:
  • Utilize CDCES knowledge to autonomously provide 1:1 diabetes education and coaching sessions.
  • Stay up to date on clinical best practices for diabetes management.
  • Facilitate live diabetes-focused Learning Events for group coaching as needed.

Qualifications

• Minimum of a bachelor’s degree.
• Must possess and maintain certification as a Certified Diabetes Care and Education Specialist (CDCES).
• Assumes responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification.
• Up to date with the required 75 CEUs in 5 years to maintain CDCES certification.
• Effectively applies evidence-based principles to enhance coaching practice.
• Ability to interpret and incorporate the ADCES 7 DSME/T education model into practice.
• Possess a strong background knowledge behind the science and latest treatment options for managing diabetes.
• At least 3 years of professional experience in the healthcare field.
• Conveys enthusiasm and positive energy during member interactions.

Requirements

• Coaching approach is congruent with Motivational Interviewing for a member-centered approach.
• Also desirable:
  • Advanced degree in health-related (Behavior, Nutrition, Exercise) field.
  • Bilingual Spanish/English.
  • National Board Certified Health & Wellness Coach (NBC-HWC) certification.

Benefits

• The base salary range for this position is $36/hr-$40/hr.
• Eligible for a performance bonus and benefits (subject to eligibility requirements).
• During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period.
• Receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.