[Hiring] Executive Director of Medical Services @TimelyCare

Role Description

The Executive Director of Medical Services reports to the Chief Care Officer and leads the day-to-day clinical operations of TimelyCare's Medical Services and Psychiatry teams. This is a highly visible, working clinical leadership role responsible for ensuring safe, timely, high-quality care for students across a complex, multi-state virtual-care environment.

• The ideal candidate is a Board Certified MD or DO with over 10 years of clinical experience, including at least 3 years in telehealth, and 7+ years of progressive leadership over multidisciplinary teams.
• Candidates must hold active, unrestricted physician licenses in all 50 states and DC, though individuals holding licenses in a substantial majority of jurisdictions may be considered if they demonstrate a credible, time-bound plan to achieve full licensure.
• The Executive Director serves as a primary clinical coverage resource, directly stepping in to address patient-care and scheduling gaps when providers are unavailable.
• This role combines approximately 50% dedicated clinical care, 25% flexible coverage and service-line support, and 25% administrative leadership.
• Accountable for staffing, quality, provider performance, supervision planning, licensure coverage, and implementation of clinical operating practices that support continuity of care.
• The Executive Director is the principal clinical escalation point for internal and external partners, including Sales, Customer Experience, campus stakeholders, and clients.
• Identifies service-line needs and leads implementation of practical solutions, including provider incentive programs and care-efficiency opportunities.

Qualifications

• Board Certified MD or DO with 10+ years in a clinical setting.
• At least 7 years in progressive leadership of a multidisciplinary team.
• Demonstrated ability to lead a distributed, multistate clinical service line while maintaining direct clinical practice.
• Experience building and managing provider coverage models.
• Strong judgment and communication skills in high-stakes patient-care and client escalations.
• Experience using quality, access, utilization, wait-time, licensure, and cost data to improve clinical operations.
• Interest and experience in administrative leadership in a medical setting.

Requirements

• Active, unrestricted physician licenses in all 50 states and the District of Columbia required.
• Minimum of 3 years of telehealth experience.
• Experience leading and developing physicians and multidisciplinary clinical teams.
• Familiarity with virtual-care delivery and applicable state practice requirements.

Benefits

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO).
• Variable bonus eligibility.
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance.
• Company-paid group Life Insurance + Company-paid Short Term Disability.
• Concierge benefit support services.
• 401(k) with employer match.
• Free access to TimelyCare virtual medical and mental health support.
• Mission-Driven Purpose with a Supportive Team Culture.