[Hiring] Evening Shift - Clinical Support Behavioral Licensed Clinician @Cigna Healthcare

Role Description

Shift: 3:00pm - 11:30pm in the employee's local time zone.

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs. This team is designed to ensure continuity—each Behavioral Licensed Clinician remains with the customer throughout their journey, becoming a trusted clinical partner.

• Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey.
• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen.
• Provide real-time crisis de-escalation, safety planning, and risk management.
• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps.
• Develop SMART goals that empower members to lead and maintain a healthy lifestyle.
• Assess readiness to change and implement actions to assist members in moving through stages of change to reach their goals.
• Shepherd members to appropriate clinical care, treatment programs, and community resources.
• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation.
• Leverage an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs.
• Perform research and provide relevant educational or support resources tailored to the member’s situation.
• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions.
• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities.
• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants.
• Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices.
• Able to manage multiple health records and systems to accurately document customer interactions and progress.
• Communicate effectively and succinctly in both verbal and written format.
• Perform other related duties incidental to the work described herein.

Qualifications

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.
• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus).
• Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred.
• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing.
• Experience working in or with managed care environments preferred.
• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred.
• Required to obtain AAS Crisis Specialist Certification within the first year of employment.
• EAP (Employee Assistance Program) experience and CEAP certification preferred but not required.
• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment.
• Proven administrative abilities, with strong computer and software application skills.

Requirements

• Full-time job with a minimum of forty hours per week. Shift days and times may vary due to business need. All staff schedules include rotating shifts, weekends, and holiday time.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits

• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
• 401(k), company paid life insurance, tuition reimbursement.
• A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Company Description

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.