[Hiring] Epic Willow Ambulatory Analyst @Tower Health

Role Description

Are you an Epic Willow Ambulatory Analyst? Bring your Epic build expertise to Tower Health and play a key part in implementing, developing, and maintaining the Epic system along with third-party systems. This role is primarily remote with a preference for those residing in Eastern and Central time zones.

• Analysis:
  • Investigating processes to understand operations.
  • Researching, analyzing, and understanding workflows of end users.
• Building & Testing:
  • Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes.
  • Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety.
• Troubleshooting:
  • Resolving integration/mapping issues.
  • Methodically approaching problems or processes to troubleshoot and resolve.
  • Developing application and integrated test scripts.
  • Participating in thoroughly testing builds.
  • Providing on-call support based on application needs.
• Independently Interacting:
  • Establishing credibility at all levels and building partnerships with customers and colleagues.
  • Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems.
  • Comfortably presenting information to colleagues and end users and tailoring communication to the audience.
  • Communicating, collaborating, and sharing knowledge with the team.
• Developing Knowledge/Skills:
  • Obtaining an in-depth knowledge of the Epic platform for the supported application.
  • Having a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise.

Qualifications

• Experience with Epic Willow Ambulatory build along with Epic Willow Ambulatory certification required.
• Excellent communication skills and customer-service oriented.
• Collaboration with IT staff and end users is key for this position.
• A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies.
• Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree.
• Proven critical thinking skills, follow through, and attention to detail.

Company Description

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes:

• Reading Hospital
• Phoenixville Hospital
• Pottstown Hospital
• St. Christopher's Hospital for Children (in partnership with Drexel University)

Committed to academic medicine and training, Tower Health offers various programs, including:

• Residency and fellowship programs
• The Drexel University College of Medicine at Tower Health
• The Reading Hospital School of Health Sciences

Additionally, the system provides a wide range of healthcare services, such as:

• Reading Hospital Rehabilitation at Wyomissing
• Home healthcare via Tower Health at Home
• TowerDirect ambulance and emergency response
• Tower Health Medical Group
• Tower Health Providers (a clinically integrated network)
• Tower Health Urgent Care facilities across its service area