[Hiring] Epic Patient Experience Analyst – Cadence & Prelude @BETTERHEALTH A PLANNED PARENTHOOD PARTNERSHIP

Role Description

The Epic Patient Experience Analyst is responsible for designing, implementing, maintaining, and supporting relevant Epic applications. The Epic Analyst collaborates with affiliates to understand their needs and translate them into system configurations within Epic. Key duties include:

• System configuration
• Requirements gathering
• Workflow analysis
• Troubleshooting and resolving issues

Essential Functions

• Requirements Gathering and Workflow Analysis
  • Meeting with operational, administrative, and staff end users to understand key workflows, affiliate specific requirements and state specific nuances.
  • Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software.
  • Developing an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions.
• System Configuration
  • Translating knowledge of best practice design, build, and testing techniques throughout the implementation and ongoing support phases.
  • Keeping up to date with latest Epic updates, features and functionalities to ensure optimal system usage.
• Project Management
  • Participating in project teams to manage Epic upgrades, new module implementations, and system enhancements.
  • Maintaining regular communication with Epic representatives, including participating in recurring meetings.
  • Holding weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones.
• Maintenance and Support
  • Troubleshooting technical issues, resolve user problems, and provide ongoing support for the Epic system.
  • Acting as the primary support contact for the application’s end‐users.
  • Identifying issues that arise within applications as well as issues that impact other application teams and working to reach resolution.
  • Identifying and implementing requested changes to the system.

Competencies

• Business Acumen
• Strategic Thinking
• Problem Solving
• Customer Service and Interpersonal Skills
• Oral and Written Communications
• Ethics
• Diversity
• Initiative
• Teamwork
• Leadership
• Computer and Technical Skills
• Quality, Safety & Security

Qualifications

• Education: Bachelor’s Degree or equivalent combination of experience/training
• Experience: Minimum of 1 to 2 years of prior Epic experience
• Current certification in Cadence

Skills

• Possesses prior healthcare experience.
• Possesses prior Epic experience.
• Possesses excellent time management and organizational skills.
• Demonstrates adaptability and flexibility with respect to changing end‐user business needs.
• Demonstrates a willingness to learn new software and systems.
• Conveys information clearly and concisely with project leadership and subject matter experts.
• Conveys the ability to gain trust and establish effective relationships with Epic counterparts.
• Engages in appropriate communication with peers and leadership.
• Seeks, logically examines, and interprets information from various sources to determine a problem’s cause and develops a course of action to resolve the problem and to prevent its recurrence.
• Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions.

Preferred

• Possesses prior experience with Epic scheduling and registration workflows.
• Possesses Epic Cadence or Prelude certifications.
• Possesses prior Planned Parenthood experience.
• Possesses prior experience with large data gathering efforts and completing current state assessments and gap analyses of technology.
• Demonstrates established project management skills.
• Prior experience with Jira and/or project management and issue tracking software.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Sedentary Work

• Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time).
• And/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Must be able to travel throughout and between facilities.
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
• There is no occupational risk for exposure to communicable diseases.