[Hiring] Entry-Level Healthcare Privacy Investigator @The US Oncology Network

Role Description

The Entry-Level Privacy Investigator plays a key role in supporting the local implementation and monitoring of Texas Oncology’s Compliance and Privacy Program. This position is designed for early-career professionals with two (2) years of experience in a related field, offering the opportunity to develop expertise in compliance operations.

The Investigator works under the guidance of senior team members, manages routine investigations, assists with reporting, and coordinates departmental compliance activities. This individual maintains a high level of confidentiality with compliance and privacy matters and has appropriate discretion with sensitive information. As an Investigator, this person will handle sensitive information, adhere to corporate and regulated deadlines, maintain accurate regulatory reporting, and ensure the accuracy of housed documents for programmatic integrity and auditing purposes.

Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Manage investigations of level 1 privacy violations.
• Assist with collecting, analyzing, and reporting privacy related metrics and data.
• Handle the weekly reported logs, ensuring accurate documentation and timely investigation.
• Coordinate department activities to support compliance initiatives and foster effective communication among team members.
• Conduct annual OCR reporting and maintain related records in accordance with established procedures.
• Oversee the Compliance Mailbox, triage incoming concerns, and route issues to appropriate staff as needed.
• Promote understanding of compliance standards and ethical principles within the organization.
• Coordinate, triage, and process concerns received by Texas Oncology’s Compliance Hotline.
• Conduct investigations into allegations of violations of Texas Oncology’s Code of Conduct.
• Identify and analyze allegations, make assessments and draft reports.
• Maintain files associated with investigations and documentation in Texas Oncology’s GRC solution.
• Assist Manager with data analytics and reporting of data.
• Promote understanding and awareness of the Texas Oncology Compliance & Privacy Program.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent work experience.
• Or Associate’s Degree + four (4) years of related work experience.
• Or High School diploma or equivalent and eight (8) years of related work experience.
• Minimum of two (2) years of experience in a healthcare related field (compliance, privacy, or healthcare administration preferred).
• Emerging skills in managing investigations, compliance reporting, and data analysis.
• Basic knowledge of privacy regulations and compliance standards.
• Strong organizational and communication skills, with the ability to collaborate in a team environment.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Professional certification(s) applicable to job responsibilities, including, but not limited to CHC (preferred).
• Knowledge/Experience operating or being an administrator of an information database.
• Demonstrated experience with complaint triage, coordination, and assessment.
• Experience issue spotting, analyzing information, identifying issues or concerns in fact patterns.
• Experience applying laws and policy standards in investigation or fact-finding processes.
• Ability to define problems, collect data, ascertain facts, and draw valid conclusions based on evidence.
• Ability to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and procedures.
• Excellent analytical and writing skills resulting in accurate and useful reports and/or summaries.
• Ability to present complex information in a clear and concise manner both in writing and verbally for presentation to or review by leadership.
• Ability to interview and elicit cooperation and confidence of interviewees to obtain relevant information, interpret responses, and determine relevant facts.
• Excellent interpersonal (i.e. verbal and written communications) and problem-solving skills and ability to work collaboratively with diverse groups, including all levels of Texas Oncology personnel.
• Demonstrated experience in critical decision making and reasoning ability.
• Demonstrated ability to handle extremely difficult, sensitive and/or volatile situations/individuals effectively.

Physical Demands

• Work may require standing, sitting for long periods of time; also stooping, bending and stretching.
• Occasionally lifting up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment

• Work is performed in an office environment.
• Involves contact with patients and public.

Benefits

• Competitive benefits package including Medical, Dental, Vision, Life Insurance.
• Short-term and Long-term disability coverage.
• A generous PTO program.
• A 401k plan that comes with a company match.
• A Wellness program that rewards you for practicing a healthy lifestyle.
• Tuition Reimbursement.
• An Employee Assistance program.
• Discounts on some of your favorite retailers.