[Hiring] Enrollment Coordinator @Iconma Portal

Role Description

• Timely entry and maintenance of data after review and analysis of electronic and hard copy information.
• Facilitate problem resolution through investigation and collaboration as needed.
• Process enrollment requests in a timely and accurate manner in compliance with state and federal regulations and accreditation standards.
• Audit enrollment files consistently to ensure all are complete, organized, and secure according to policies and procedures.
• Courteously provide internal and external customers with information and education regarding the government programs enrollment process, eligibility, COBRA and HIPAA regulations.
• Maintain an understanding of state and federal requirements and accreditation standards that impact the enrollment process.
• Conduct research as necessary to effectively resolve customer issues and respond to customer inquiries in a timely manner.
• Perform reconciliation work on accounts/cases.
• Ensure inventory of enrollments and customer inquiries are resolved within established guidelines.
• Monitor and maintain data content of membership via various databases.
• Maintain general knowledge of other functional areas of the system and PH to better assess impacts on enrollments.
• Communicate as required with internal/external customers regarding member enrollment status through Facets documentation, phone calls and written correspondence, including use of approved form letters.
• Accurately communicate to leader critical customer issues.

Qualifications

• Quick learner, previous enrollment experience preferred.
• Required High School Diploma or equivalent.
• Preferred Associate's Degree.
• 2 years of relevant experience in a health-related field.
• Enrollment position preferred.
• Experience with Medicare/Medicaid regulations preferred.

Benefits

• Health Benefits.
• Referral Program.
• Excellent growth and advancement opportunities.