[Hiring] Employee Assistance Program, Clinical Counselor - Overnight Shift @CVS Health

Role Description

Fully remote in the USA.

Shift: Tuesday through Saturday 11:30 PM - 8:00 AM EST

• Responsible for provision of telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment.
• Utilizes advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution.
• Provides risk, substance abuse, and mental health assessments to develop immediate action/safety plans based on urgency.
• Understands various levels of care (mental health and substance use) to recommend appropriate care based on assessment.
• Collaborates with members to understand their needs and align with their theory of change.
• Provides information regarding mental health, substance abuse, community treatment, and related programs to assist members with resource linkage.
• Collaborates with a team of professionals to support positive clinical outcomes and continuity of care.
• Requires multitasking skills to document while using tools to assist with call handling.
• Protects confidentiality of member information and adheres to enterprise EAP policies.
• Maintains accurate and complete documentation that meets risk management and regulatory requirements.
• Maintains current independent behavioral health license in good standing and meets all state licensure requirements.
• Holiday work is expected.

Qualifications

• 1+ years of crisis intervention experience required.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state of residence (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).

Requirements

• 1+ years of EAP, Behavioral Health, or Social Services experience preferred.
• Experience working with diverse populations.
• Familiarity with brief therapy models and motivational interviewing.
• Call center work experience preferred.
• Ability to establish and maintain rapport quickly to develop customer trust.
• Experience in facilitating patient/client positive behavior change.
• Strong computer and literacy skills.
• 24x7x365 call center coverage needed; holiday coverage may be required.
• Experience in handling mental health, psychiatric care, family situations, and relationship concerns preferred.

Benefits

• Comprehensive benefits package designed to support physical, emotional, and financial well-being.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources based on eligibility.

Company Description

We’re building a world of health around every individual — shaping a more connected, convenient, and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable, and prioritize safety and quality in everything we do.

Join us and be part of something bigger – helping to simplify health care one person, one family, and one community at a time.