[Hiring] Electronic Medical Records Clinical Support Specialist @American Oncology Network

Role Description

This position supports application analysis. Under the direction and support of the EMR Manager, participates in customer support, user training, and health information data verification/entry. Performs ongoing system testing to ensure accurate/optimal functioning. Participates in EMR training, documentation entry, and implementation during mergers. Liaises with internal and external stakeholders as needed. This role often includes travel, tight deadlines, and when necessary, long hours.

• Demonstrates working knowledge of all facets of role, relevant healthcare information regulations, along with organizational and departmental policies and procedures.
• Performs other duties and projects as assigned.
• Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

Qualifications

• Degree in Health, IT, Education or related field preferred.
• Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
• Minimum two (2) years clinical oncology experience preferred.
• Minimum two (2) years managing PHI (protected health data) or clinical office skills preferred.

Requirements

• Working understanding of oncology healthcare needs and previous skill with maintenance of healthcare records.
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, and diversity awareness.
• Good command of the English language. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness, and operational excellence through best practices, collaboration, and partnerships.
• Effectively manages own time, conflicting priorities, self, stress, and professional development.
• Self-motivated and self-starter with ability to work independently with limited to moderate supervision.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
• Travel: 51-75%

Benefits

• Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM. May need to work some weekends or evening hours as company needs dictate.