[Hiring] EAP Counsellor @Workplace Options

Role Description

Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.

It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward.

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities:

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and work closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications

• Minimum of a Level 4 diploma in Counselling.
• Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other).
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Passionate about providing support to clients from anywhere in the world.
• Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
• Competent in using our various methods of contact – telephone, video, email, text and live chat.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.

Benefits

• Gym reimbursement
• Transport reimbursement
• Tuition reimbursement
• Permanent health insurance
• Life insurance
• Clinical supervision
• Supervision stipend for those working towards accreditation
• 24/7 support for risk calls
• Mentorship programme
• CPD training reimbursement
• Access to professional monthly clinical development webinars & professional development workshops
• Accrediting body membership reimbursement
• EAP benefits
• Employee exchange programme
• Comprehensive training provided for this position

Company Description

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide.

Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise.

Together, we’re building healthier, more resilient organizations—one person at a time.