[Hiring] EAP Consultant @Acentra Health, LLC

Role Description

Acentra Health is looking for a Remote EAP Consultant, Mid to join our growing team.

The EAP Consultant, Mid provides a comprehensive range of tele-mental health Employee Assistance Program (EAP) services to employees, managers, and eligible family members. Must be licensed in Texas.

• Consistently provide exceptional and proactive services as a licensed clinician, ensuring smooth integration with Acentra Health operations and accounts.
• Provide direct counseling and outreach services that create awareness of EAP services.
• Make referrals to treatment services where appropriate, ensuring a satisfactory client experience transitioning from EAP services to treatment services.
• Refer to community resources to support clients’ well-being and mental health.
• Comply with all Clinical and Professional protocols, processes, and Acentra Health policies.
• Understand the scope of EAP services and as needed, communicate that scope to external parties, including clients, managers, and other support staff.
• Consult with Acentra Health supervisors concerning clinical case staffing and high-risk cases.
• Maintain and manage a caseload of direct service counseling clients, maintaining case records following Acentra Health policies and practices.
• Display excellent teamwork, communication, and collaboration with your manager and other Acentra Health staff.
• Work in collaboration with other internal and external stakeholders, always displaying professionalism.
• Using a consultative approach, establish effective relationships with our clients and proactively collaborate on opportunities for product enhancement and optimization services to meet the client’s specific needs.
• Exhibit excellent interpersonal and problem-solving skills to retain and service our clients and the organization.
• Maintain the security of areas, materials, and private information, including physical and virtual storage and filing.
• Maintain a professional demeanor with customers and co-workers to represent Acentra Health’s values and standards.
• Perform daily duties and undertake and complete related projects in the area of expertise with minimal supervision.
• Additional related projects/tasks/duties assigned by the position’s manager.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

• An active, unrestricted Texas Licensed Counselor in the behavioral healthcare field (e.g., LCHC, LCMH, LCMHC, LCPC, LCSW, LMFT, LMHC, LPC, LPCC, LSAC, LSW) issued by the Department of Safety and Professional Services (WDSPS).
• Master's or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or a related field.
• 3+ years of clinical experience.
• 1+ years of case management review experience.
• Proficiency in using Microsoft Word, Excel, and other applications in the Microsoft Office suite.

Requirements

• 5+ years of clinical experience (preferred).
• EAP experience (preferred).
• Excellent written and verbal communication skills.
• Ability to work independently.
• Maintain a high level of confidentiality.
• Good problem-solving skills.
• Work telephonically and with computer systems.
• Assist members and conduct outreach to members without prior engagement.
• Flexibility and strong organizational skills.
• Strong understanding of cultural competency when working with the population.
• Ability to multi-task and prioritize with variable and sometimes conflicting deadlines, superior attention to detail, and demonstrated decision-making ability.
• Demonstrated initiative and judgment in the performance of job responsibilities.
• Maintain professionalism, flexibility, and dependability under pressure.
• Strong communication (written/verbal), interpersonal, organizational, time management, and communication skills with a strong focus on customer service, including building and maintaining relationships with internal/external customers and facilitating meetings.
• Ability to research/identify and apply appropriate standards of care.
• Interest in continuous learning and a commitment to staying informed on regulatory changes.

Benefits

• Comprehensive health plans.
• Paid time off.
• Retirement savings.
• Corporate wellness.
• Educational assistance.
• Corporate discounts.
• Additional support for both your career and your life away from work.