[Hiring] Drug Safety Associate @Cencora

Role Description

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Leads resolution of routine and moderately complex medical information inquiries by applying approved content, response standards, and documentation requirements.
• Reviews and maintains scientific response content, knowledge resources, and documentation records to support consistency, traceability, and audit readiness.
• Ensures accurate capture, triage, documentation, and escalation of adverse events, product quality complaints, and other reportable safety information within required timelines.
• Facilitates coordination with medical affairs, regulatory, safety, and operational partners to resolve exceptions, clarify documentation requirements, and maintain continuity of service.
• Recommends and implements approved updates to templates, checklists, routing practices, and workflow controls to reduce recurring errors and strengthen compliance.
• Mentors junior colleagues and reinforces adoption of updated procedures, documentation expectations, and issue resolution practices through day-to-day coaching.
• Evaluates inquiry trends and service data to identify practical improvement opportunities that strengthen knowledge delivery and workflow consistency.

Qualifications

• Knowledge of Pharmacovigilance industry including up to date knowledge of pharmacovigilance guidelines of Health Canada, US FDA, EMEA and ICH.
• Adaptability to change and to learn new skills as required.
• Experience in the medical and/or pharmaceutical field(s), medical terminology is an asset.
• English/French bilingual required for this posting.
• Able to work any 8-hour shift between 8:00 AM-8 PM, if necessary.

Requirements

• Strong analytical skills.
• Ability to communicate effectively both orally and in writing.
• Effective interpersonal skills.
• Effective organizational skills; ability to multitask.
• Superior, proven attention to detail.
• Ability to consistently meet deadlines.
• Excellent problem-solving skills; ability to communicate and/or resolve issues effectively and efficiently.
• Computer skills (including knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs).
• Good internet required for remote work.

Education

• Associate's degree in pharmacy, medicine, nursing, pharmacology, life sciences, biomedical sciences, public health, or a related field, or equivalent experience preferred.
• 1-3 years experience in Medical Information, Clinical Research or Drug Safety or equivalent and related experience in pharmacy or pharmaceutical fields.

Work Experience

• 3+ years of experience in medical information, drug information, pharmacovigilance, medical affairs support, clinical services, healthcare operations, scientific communications, or a related field required.

Certifications

• Certification in medical information, drug information, pharmacovigilance, drug safety, or equivalent preferred.
• Certification in clinical research, clinical operations, scientific communication, medical writing, quality management, quality systems, or equivalent preferred.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Salary Range

$43,466 CAD - 77,044 CAD

Affiliated Companies

• Innomar Strategies