[Hiring] Director of Virtual Clinical Operations @Momentum Life Sciences

Role Description

The Director of Virtual Clinical Operations is a mission-critical leadership role responsible for overseeing the performance and effectiveness of Momentum’s Virtual Clinical Managers and Clinical/Non-Clinical Educators. This role is pivotal in ensuring the consistent delivery of high-quality virtual clinical education and support programs across the organization.

As both a strategic and operational leader, the Director drives excellence in virtual clinical education by ensuring all team members are equipped with the knowledge, skills, and competencies required to deliver impactful patient care support. This role serves as a key force in cultivating a high-performing, outcomes-driven virtual clinical team.

The Director will work cross-functionally with internal stakeholders—including Client Solutions, Data & Analytics, Training, Compliance, and the broader Momentum leadership team—to ensure virtual operations align with organizational goals, meet evolving client needs, and comply with regulatory standards.

Qualifications

• Bachelor’s degree required
• 5+ years of Director level experience in a virtual/call center environment
• 3+ years in virtual pharmaceutical experience
• Experience with new launch both inbound and outbound virtual teams

Requirements

• Current, unrestricted nursing license (RN or NP)
• Strong clinical skills and experience with medication compliance
• Specialty pharmacy knowledge
• Understanding of the insurance approval process
• Ability to communicate, motivate and inspire effectively
• Results-driven and proven self-motivated
• Demonstrable evidence of coaching and developing management-level teams
• Experience in overseeing successful operational transformation
• Ability to work in a fast-paced, client services environment

Benefits

• Up to 25% Travel

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.