[Hiring] Director of Provider Success @Annie Aesthetic

Role Description

We are hiring a Director of Provider Success to support and elevate providers across the Annie Aesthetic platform. This role will be responsible for helping providers ramp successfully, grow their clinical and consultative capabilities, improve performance against key KPIs, and feel connected to a broader Annie provider community. This role reports directly to the COO.

What You'll Own

• Provider Coaching & Development
  • Review provider-level data and KPIs to identify coaching and training opportunities.
  • Translate data into clear, actionable development plans.
  • Build personalized development plans based on experience level, performance data, and observed opportunities.
  • Coach providers across all Annie Aesthetic clinic locations.
• Training Strategy & Coordination
  • Design and manage a scalable provider education and training process across the platform.
  • Ensure trainings are practical, tied to business goals, and followed by reinforcement, coaching, and measurement.
• Provider Community & Best-Practice Sharing
  • Build a connected Annie provider community across locations, brands, and geographies, creating forums for providers to share best practices, case studies, and lessons learned.
  • Identify high-performing providers and amplify their strengths across the organization, fostering a culture of continuous learning, clinical excellence, and shared success.
  • Support provider engagement, retention, and career development so providers feel invested in and part of something larger than their individual clinic.
• New Provider Ramping & Recruiting
  • Build and own a structured new provider ramping pathway, including shadowing, mentorship, trainings, and ramp milestones.
  • Partner with Talent Acquisition on provider recruiting and candidate evaluations.

Qualifications

• 4+ years as a medical aesthetics provider, including hands-on injecting experience (NP or PA required).
• Strong understanding of injectables, lasers, skin health, treatment planning, consultation dynamics, and client experience.
• Comfort using performance data to diagnose opportunities and build practical, personalized development plans.
• The ability to give direct, kind, actionable feedback across all provider skill levels.
• Excellent project management skills, with the ability to coordinate trainings across many clinics, vendors, and stakeholders.
• A builder mindset, with the ability to create structure, community, and shared standards where they do not yet exist.
• Comfort traveling regularly to Annie clinic locations for coaching, trainings, and relationship-building; travel is expected roughly 50% of the time.