[Hiring] Director, Healthcare Services @Transact Campus

Role Description

As Director of Healthcare Services at Illumia, you will lead a team of implementation managers, project managers, and implementation consultants delivering Illumia’s healthcare solutions—including NetMenu, our cloud-based clinical nutrition and patient dining platform, and Quickcharge, our healthcare point of sale system. You will set the overall strategy for how your team plans, staffs, and executes implementations across hospital and health system clients, ensuring Illumia has the trained, high-quality resources needed to deliver safe, compliant, and operationally impactful outcomes. You will also serve as a mentor, escalation point, and client-facing leader for strategic accounts.

• Lead and develop a set of managers running multi-disciplinary teams of project managers, implementation consultants, and technical staff across healthcare product lines.
• Set team strategy for project planning, staffing, and resource allocation across concurrent NetMenu and Quickcharge engagements.
• Ensure the team delivers professional services to healthcare clients, meeting established goals for utilization, revenue, and customer satisfaction.
• Guide implementation teams through the complexity of clinical environments, including EHR integrations (e.g., Epic/HL7), diet order workflows, and healthcare payment systems.
• Serve as a mentor and escalation point internally and externally; step into a client-facing role for strategic accounts to ensure satisfaction.
• Partner with Sales, Solution Engineering, and Client Management to ensure successful sales and implementations, where expectations are properly set around delivery timelines, scope, and readiness.
• Establish and manage third-party partnerships to supplement core staff during peak periods.
• Drive process improvement and efficiency gains across the team’s delivery model, with particular attention to the regulatory and patient safety demands of healthcare environments.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, Healthcare Administration, or equivalent experience.
• 7+ years of management experience, including management of managers.
• 10+ years of proven experience in program or project management, leading clients and teams through large, complex system implementations and integrations.
• Strong background in enterprise SaaS implementations; experience with healthcare IT, clinical nutrition systems, foodservice technology, or healthcare payment solutions strongly preferred.
• Familiarity with healthcare clinical workflows, including EHR integrations (Epic, HL7), diet order management, and patient safety requirements.
• Demonstrated experience establishing and managing third-party partnerships to supplement core teams.
• Strong client relationship skills—ability to partner with clinical, IT, and operational leaders from healthcare organizations to manage issues, risks, dependencies, and scope/schedule conversations.
• Proven record of process improvement and efficiency gains in complex, regulated, fast-paced environments.
• Excellent oral and written communication skills with strong presentation and analytical abilities.
• Confident, polished communicator—comfortable presenting to executive stakeholders, clinical leadership, and large groups.
• Strong consensus-building skills across directly managed teams and partner organizations including Sales, Product Management, and Development.
• Detail-oriented, client-focused, and able to create plans, set goals, and execute proactively.
• Strong general computer skills including Microsoft Office suite and web applications.

Requirements

• Experience with both SaaS and hardware/POS implementations in healthcare settings.
• Experience with clinical nutrition management systems, patient dining technology, or healthcare foodservice operations.
• Experience with healthcare commerce and payment platforms (POS, cashless payments, workforce dining).
• Experience managing budgetary responsibilities and project scope.
• Experience with third-party partners and contract labor.
• Registered Dietitian (RD) credential or clinical nutrition background is a plus.

Benefits

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
• Comprehensive employee assistance program (EAP).
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.