[Hiring] Director, Cell Therapy Patient Operations @Immatics

Role Description

We are seeking a Director, Cell Therapy Patient Operations to lead the day-to-day operations of Immatics’ patient-specific cell therapy product order management function supporting our TCR T-cell therapy portfolio. This individual will build and oversee the Patient Operations team and be responsible for ensuring efficient, accurate, and empathetic case & order coordination across authorized treatment centers (ATC).

• Key role in building Immatics’ best-in-class customer service model during launch readiness.
• Develop SOPs and define patient & cell therapy product order management expectations.
• Establish infrastructure for a scalable and efficient operational case and product order management function.
• Ideal for someone thriving in a fast-paced, launch-phase environment.
• Work closely with Patient Access & Support and other cross-functional teams.

Schedule: Full-time, Monday to Friday; occasional flexibility required to support team coverage, case escalations, and launch milestones.

Reports to: VP, Launch Excellence, Strategy, Operations

Location: Fully Remote

Salary Range: $210,000 - $240,000

Qualifications

• Bachelor's Degree in life sciences, healthcare, or related discipline required.
• 10+ years of experience in biotechnology, pharmaceutical industry, or related fields required.
• 5+ years of experience in autologous cell therapy case and product order coordination and management, or transplant operations preferably in cell or gene therapy, oncology, or complex therapeutics.
• 3+ years in a team lead or supervisory capacity, with responsibility for scheduling, coaching, mentoring, and daily case and order management operations.

Requirements

• Direct experience with T-cell therapy or other autologous cell therapy operational patient case and product order management.
• Experience with call center structure, shift design, or customer service models.
• Clinical background with an advanced degree such as RN, NP, PA, PharmD, MSW.
• Experience in solid tumor oncology.
• Familiarity with oncology patient access and reimbursement considerations and their potential impact on treatment scheduling and operational progression.
• Experience in regulated environments.
• Player-coach mentality — comfortable operating hands-on while leading a team.
• In-depth understanding of treatment center workflows, cell therapy coordination, apheresis, and chain-of-identity / chain-of-custody logistics.
• Excellent interpersonal skills with a service-first mindset and a calm, solution-oriented approach to escalation management.
• Strong organizational and problem-solving skills with the ability to work under pressure in a launch-phase environment.

Responsibilities

• Direct and oversee the daily operations of the customer-facing Patient Operations Team.
• Create and manage the staffing and scheduling model for the cell therapy operational case and product order management function.
• Serve as a key decision-maker and problem-solver on matters impacting cell therapy operational cases.
• Monitor operational case and order activity across the product journey.
• Foster a high-performance, best-in-class, service-oriented culture within the team.
• Flexibility to cover for or support Patient Operations Managers / Sr. Managers outside of regular working hours.
• Provide subject matter expertise for the design and implementation of Immatics’ Product Ordering & Management platform.
• Define, draft, and continuously refine cell therapy operational case and product order management SOPs.
• Track and report on key performance indicators related to Patient Operations performance.
• Partner with cross-functional stakeholders to resolve operational gaps.
• Serve as an escalation point for complex patient cases and product orders.

Benefits

• Competitive rates for Health, Dental, and Vision Insurance.
• 4 weeks of vacation, granted up front each year and prorated for first and last year of employment.
• 12 company paid holidays.
• 7 days of sick time.
• 100% employer-paid life insurance up to 1x annual salary, up to one hundred thousand dollars.
• 100% employer-paid short- and long-term disability coverage.
• 401(k) with immediate eligibility and company match.
• Partially paid parental leave for eligible employees.
• Additional voluntary employee-paid benefits and services.