[Hiring] Dental Record Technician @UnitedHealth Group

Role Description

The Dental Record Technician is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule:

• This is a 40-hour Monday through Friday position between the hours of 7:00 am to 4:00 pm CST. The schedule will be determined by the manager upon hire.

Location:

• Remote Nationwide
• You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Track status of all escalated information requests in Medical Record tracking database.
• Serves as a liaison and monitors CQM tasks conducted by the fulfillment and dental records areas.
• Performing follow-up activities on dental records requests escalated from the fulfillment team ensuring departmental timeliness requirements are met.
• Processes received dental records invoices.
• Maintains the Dental Record tracking database.
• Assists clinical staff with the preparation of case files for committees as needed.
• Assists with development and maintaining up to date documents, such as correspondence templates, policies and procedures and work instructions related to dental records functions.
• Data entry and conducts audits within agreed upon timelines.
• Runs reports and complete analysis within agreed upon timelines.
• Reviews issues/trends, develops interventions when needed, and reports relevant issues/trends to the CQM Director and Manager.
• Maintains confidentiality and non-discoverability of all activities.
• Conducting other non-clinical activities and performing all other duties as assigned.

Qualifications

• High School Diploma/GED.
• 3+ years of computer proficiency experience with Microsoft Office programs and Adobe or equivalent.
• 1+ years of experience working as a Dental Assistant.
• Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 4:00 pm CST.
• Ability to keep all company sensitive documents secure (if applicable).
• Access to a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Preferred Qualifications

• Knowledge of dental terminology.
• Knowledge of understanding complete dental records.

Soft Skills

• Ability to work independently and maintain good judgment and accountability.
• Demonstrated ability to work well with health care providers.
• Strong organizational and time management skills.
• Ability to multi-task and prioritize tasks to meet all deadlines.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).