[Hiring] Dental Insurance & Billing Coordinator @Winning Assistants

Role Description

Our Client is seeking a highly organized, dependable, and patient-focused Remote Dental Insurance & Billing Coordinator to join their growing team. This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys helping patients understand their insurance coverage and treatment costs.

• Insurance Verification & Pre-Authorization Handling
  • Verify patient insurance eligibility and benefits, process pre-authorizations, and ensure accurate insurance documentation.
• Patient Financial Inquiries
  • Assist patients in understanding insurance coverage, treatment estimates, and expected out-of-pocket costs for various treatment plans.
• Billing Assistance & Administrative Support
  • Support billing-related processes, maintain organized records, and assist with administrative tasks to ensure smooth daily operations.
• Additional Responsibilities
  • Perform front desk and receptionist support tasks when needed.
  • Manage inbound and outbound patient calls professionally.
  • Provide patient scheduling and appointment support.
  • Handle email and phone call management, including voicemail follow-ups.
  • Send out X-ray results and other patient communications.
  • Assist with scheduling backup and patient coordination.
  • Maintain a positive, professional, and patient-centered experience at all times.

Qualifications

• Dental industry experience is highly preferred.
• Insurance verification and billing expertise.
• Knowledge of insurance plans and out-of-pocket cost calculations preferred.
• Familiarity with Open Dental practice management system preferred, or the ability to learn quickly as the clinic transitions from Egosap.
• Strong phone communication skills.
• Patient-facing customer service experience.
• Ability to manage multiple insurance-related inquiries efficiently.
• Professional demeanor and excellent interpersonal skills for patient interactions.

Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.