[Hiring] Crisis Specialist I @Solari

Role Description

The Crisis Specialist I is responsible for receiving, responding to, and triaging crisis and healthcare requests. This includes:

• Screening and triaging incoming requests
• Completing assessments and interventions
• Ensuring safety and coordinating care
• Documenting interactions in an electronic health record (EHR)
• Promoting an organizational culture focused on Solari’s core values

Key outcomes include:

• Safety
• Recovery and resiliency
• Engagement
• Crisis assessment and intervention
• Hope
• Efficiency
• Quality
• Accuracy
• Service excellence

Qualifications

• Minimum GED/High School diploma and four years of full-time behavioral health work experience required
• Or a comparable combination of education/experience and/or training will be considered equivalent to the education
• Behavioral health professionals preferred
• Contact Center experience preferred
• Experience working with the LGBTQ+ youth population or having a passion for working with that population is a bonus

Requirements

• Respond to incoming contacts and requests for crisis and healthcare services
• Demonstrate effective engagement skills
• Screen and triage incoming crisis requests
• Utilize knowledge of healthcare industry standards
• Provide health education and community resources
• Participate in required training, supervision, meetings, and clinical oversight
• Demonstrate effective documentation skills
• Adhere to call center policy and procedures
• Other duties as assigned

Benefits

• Friendly work environment
• Generous paid time off (PTO)
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
• Competitive compensation
• Convenient office locations and Hybrid Schedule
• On-site fitness room free to all employees (Tempe Office)
• Basic Life Insurance
• Voluntary Life, Spouse, Child Insurance
• Critical Illness with free dependents
• Critical Illness Spouse
• Short Term & Long Term Disability - Starts first of the month after 90 days of employment
• 401K & 401K Roth - Starts first of the month after 90 days of employment
• United Pet Care
• LifeLock for identity theft
• LYRA EAP Program - 25 free sessions for mental health per family member