[Hiring] Crisis Responder @SENECA HEALTH SERVICES INC

Role Description

Crisis Responders serve as a member of the Crisis Response Team to provide crisis services to individuals in the community and linkage to Seneca services and programs. Responsibilities include:

• Provide intensive crisis services for clients at risk of involuntary commitment to a state psychiatric hospital or to a diversion psychiatric hospital.
• Provide or arrange for community-based outpatient and residential treatment in addition to supports prior to, during, and following the mental hygiene process to avoid unnecessary hospital admission.
• Provide assessment and warm hand-off to other service providers.
• Provide follow-up on compliance with recommended treatment to increase length of stay in treatment.
• Link clients with needed community supports.
• Assure quality service for clients by adhering to rules, regulations, and legal requirements.
• Share and discuss common experiences; answer questions and provide referrals for necessary services/supports.
• Help individuals discover, access, and utilize methods to maintain mental health or reduce harm associated with negative behaviors.
• Coordinate community outreach.
• Link and refer individuals to resources for treatment, family support, education, housing, and local or online support groups.
• Establish and maintain peer-led groups or classes to support improved health outcomes.
• Complete assessments and track progress to maintain client engagement in treatment.
• Obtain authorization and document services provided, as required.
• Provide possible client diagnosis in Avatar.
• Provide coping techniques and supportive counseling.
• Collaborate with hospital emergency room staff and Seneca crisis workers to engage high-risk clients and families.
• Provide timely coordination with local providers, including hospital ERs, DHHR protective service workers, mental hygiene commissioners, magistrates, law enforcement, and crisis stabilization units.
• Assist in increasing utilization of alternatives to commitment by assessing the feasibility of Voluntary Treatment Agreements.
• Participate in team meetings and work closely with other members of the IDT.
• Maintain frequent contact with high-risk clients by monitoring medication and treatment compliance.
• Ensure linkage with community housing options and other community supports.
• Provide support for community integration by arranging transportation, shopping opportunities, and access to health services.
• Represent Seneca in a positive manner, maintaining a positive attitude and adhering to Core Values and Code of Conduct.
• Other duties as assigned by supervisor.

Qualifications

• Bachelor’s Degree in a Human Service field required.
• West Virginia Social Work License preferred.
• One year experience in behavioral health required.
• Valid driver’s license and vehicle required.
• Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES & a drug screen.

Requirements

• Able to represent Seneca in a positive manner, maintaining a positive attitude and performing duties in accordance with Seneca’s Mission & Code of Conduct/Ethical Practices.
• Demonstrated knowledge of basic computer skills required.

Benefits

• Flexible schedules.
• Remote work options (when possible).
• Retirement plans.
• Generous paid time off.
• Lifestyle spending account.
• Professional development opportunities.
• Tuition assistance.
• Loan repayment options.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Frequently required to sit; use of arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard.
• Occasionally required to stand; walk; reach with hands and arms; climb stairs; balance; bend or crouch; talk and hear; and drive a motor vehicle.
• Must occasionally lift and/or move up to 20 pounds and rarely up to 50 pounds.
• Specific vision abilities required include close vision and distance vision.
• Local travel required.