[Hiring] Crisis Line Specialist @Transitions Mental Health Asso

Role Description

The Central Coast Hotline Crisis Line Specialist full-time overnight position works after hours and awake overnight shifts. The Hotline Crisis Line Specialist position answers calls from the public, including calls forwarded after-hours from SLO County Behavioral Health (Mental Health), Lumina Alliance, and TMHA programs during designated periods.

• Offers support and encouragement to callers.
• Refers callers to mental health and related resources in the community.
• Assesses for crises.
• Supports service teams with after-hours coverage, linking clients in crisis to appropriate resources.
• Provides follow-up linkage to crisis intervention personnel when necessary.
• Promotes recovery and wellness, encouraging self-care and coping skills using a trauma-informed approach.
• Assists the Program Manager in the operations of the call center, including volunteer scheduling, clerical tasks, and documentation.
• Upholds and promotes the philosophy of TMHA in all duties performed.

Qualifications

• Must be available to work designated after hours shifts.
• Must be familiar and comfortable with using a computer.
• Spanish Bi-lingual preferred.
• Experience assisting individuals in a mental health crisis preferred.
• Training in suicide prevention/intervention preferred.
• Demonstrated ability to quickly develop rapport preferred.
• Strong interpersonal skills, collaborative work style, and strong oral/written communication skills.
• Well-defined organizational and time management skills.
• Ability to work independently and flexibly.
• Ability to handle intense situations, display good judgment and decision-making skills, and remain calm under pressure.
• Able to work effectively with a variety of people and personality types.
• Ability to possess and maintain good physical and mental health.
• Ability to work well within a team and maintain a professional, respectful attitude.
• Willingness to work with supervisor oversight and direction.
• Attendance is an essential function of this job.
• Ability to mindfully promote equality and respect diversity.
• Demonstrate the ability to successfully deliver culturally responsive services.
• Knowledge of the various dimensions of diversity, including mental health, gender, race, and ethnicity.
• Must use reasonable precautions in the performance of duties and adhere to safety rules.
• Conditions of employment include:
  • Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience, and a DMV driving record that meets TMHA’s current vehicle insurance requirements.
  • Must comply with a TB assessment and receipt of a criminal record clearance through fingerprinting.
  • Must be able to successfully complete First Aid and CPR training.

Requirements

• Attend and complete the training program for Hotline calls.
• Assist in tasks related to operations of the call center.
• Communicate constructively and in a timely manner to supervisor.
• Promote, encourage, and maintain trauma-informed practices.
• Practice and promote Collaborative Communication Guidelines.
• Meet with and communicate with the Program Manager or Program Coordinator regarding assignments.
• Create a comfortable atmosphere for callers.
• Provide emotional support, crisis assessment, and resource referrals for callers.
• Maintain a detailed log of calls on a database.
• Complete various procedures at the start and end of each shift.
• Participate in monthly staff and volunteer meetings.
• Assume other duties and responsibilities as assigned by the Program Manager.

Benefits

• Full-time, non-exempt position. 32-40 hours per week.
• Anticipated hiring range is $21.00-$22.00.
• Generous individual benefits package including health, dental, vision, life, and 403b retirement (with up to a 5% employer match).
• Paid vacation/holiday time and paid sick time.
• Membership discounts to various local fitness centers.
• Years of service gift cards to businesses of your choice.
• Gift cards for walking, biking, or carpooling to work.
• 20% discount for shopping at our Growing Grounds Downtown Store/Nursery/Farm.
• Two employee appreciation events for employees and their families yearly.
• Pet-friendly workplace (upon approval).