[Hiring] Counselor @Medical Mutual

Role Description

This role is fully remote with a strong preference for candidates living in the US Central or Eastern Time Zone.

Provides telephonic/virtual, and/or face-to-face counseling, coaching, resource coordination, and case management for Employee Assistance Program members who call for immediate support. Manages consultations with human resources managers, referrals, documentation, and research.

Responsibilities:

• Conducts telephonic triage and assessment, providing in-the-moment support to members on issues, including but not limited to behavioral health, substance abuse, relationship, and work-life, and coordinates resources.
• Coordinates and completes case management of intakes.
• Makes clinical determinations in adherence with Company risk policy and in the member and Company’s best interest.
• Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.
• As assigned, provides face-to-face and telehealth intake assessments triage, coaching, brief solution-focused counseling to members on issues, including but not limited to behavioral health, substance abuse, relationship, and work-life issues.
• Assists co-workers/afterhours vendor with case completion and follow-up.
• Consults with service providers to make referrals and complete session authorizations. Follows cases to completion.
• Utilizes computer-based case management system to complete professional documentation.
• Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns.
• Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.
• Performs other duties as assigned.

Qualifications

• Master’s degree in behavioral health field (social work, psychology, counseling, or related field).
• 5 years of experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.
• Licensed Mental Health Clinician, Certified HR Professional, or Certified EAP Counselor preferred (or other industry recognized licenses: psychology, social work, etc.).
• Active, current, and unrestricted license in the state employed may be required for face-to-face counseling.

Requirements

• Assessment, triage, in-the-moment support, research and case management skills.
• Intermediate proficiency using Windows-based programs and applications, including Microsoft Office skills.
• Knowledge of behavioral health conditions, levels of care, and discharge planning.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) regulations.

Benefits

• A Great Place to Work:
• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse, and headset.
• Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.
• Excellent Benefits and Compensation:
• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources, and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity, or adoption.
• An Investment in You:
• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.