[Hiring] Controlled Substance/Medical Records Technician @Symbria

Role Description

The primary purpose of the Controlled Substance Technician/Medical Records position is record keeping of controlled substance prescription orders and computer data entry and retrieving of medical records.

The required hours for this position are Monday through Friday 8:00am to 4:30pm. This position is 100% remote.

Responsibilities

• Assist the pharmacist in the processing of controlled substance orders and prescriptions.
• Enters controlled substance orders accurately and efficiently in a timely manner, under the supervision of a pharmacist.
• Contact physician offices as needed to request new and refill prescriptions.
• Open orders as needed, verify eligibility, and input prescriptions while maintaining productivity and quality expectations.
• Document correspondence and follow up in the system.
• Process required physician letters and reconcile within the legal timeframe.
• Prepare documents and medical records for requests and audits and provide feedback to supervisor.
• Work collaboratively with other team members and manager to ensure best-practices are shared.
• Assist as needed with research of lost or missing orders per internal department requests.
• May provide backup support to other pharmacy departments based on business needs or production levels.
• Develop knowledge of pharmacy policies and procedures and complies with them.
• Enter all medical record orders into computer system accurately, including medication and non-medication orders when appropriate.
• Contact client for verification of orders as needed.
• Print reports for communities as necessary.
• Process and print accurate charts for communities monthly and on demand.
• Initiate and document correspondence and follow up in system.
• Any and all duties as assigned.

Qualifications

• High School diploma or general education degree (GED).
• Pharmacy Technician License and/or Certification (CPhT) as per State requirements.
• Pharmacy experience; minimum one year.
• Excellent customer service, interpersonal, verbal and written communication skills.

Qualifications Preferred

• Data entry experience and medical records experience, minimum one year.

Benefits

• 100% employee-owned company through an Employee Stock Ownership Plan (ESOP).
• Medical, Dental, and Vision Insurance.
• Short/long Term Disability Insurance.
• Flexible Spending Accounts (FSA).
• Employee Assistance Programs.
• Paid Time Off (PTO) and Tuition/CEU Reimbursement.