[Hiring] Continuing Care Coordinator @Charlie Health

Role Description

Continuing Care Coordinators help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. Specifically, they are responsible for some or all of the following:

• Treatment updates to referring providers:
  • Provide consistent, high-quality treatment updates to referral sources.
  • Answer questions about referred clients.
  • Build trusting relationships with referral sources through professional and collaborative communication.
• Discharge planning:
  • Develop comprehensive and clinically appropriate discharge plans for clients completing treatment.
  • Identify appropriate aftercare resources.
  • Engage with clients to facilitate a smooth transition post-program.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Ensure a supportive, positive experience for clients and referral sources / external providers.
• Work directly with clients, families, and referral sources to understand their needs and preferences.
• Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health.
• Use and maintain a nationwide provider database to identify appropriate referral options.
• Make referrals using external provider’s preferred communication channels.
• Follow-up with clients and/or external providers to verify placement.
• Communicate with referral providers about new referrals and ensure that all necessary information is provided.
• Document case management contacts in progress notes and communicate updates on the status of discharge planning.
• Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed.
• Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and their services.
• Adhere to stated policies and procedures and achieve performance metrics goals.

Qualifications

• Bachelor’s degree in health sciences, communications, psychology, social work, or related field.
• Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer/patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach).
• Strong interpersonal, relationship-building, and listening skills.
• Metrics- and results-oriented mindset, with experience working against concrete targets.
• Excellent written and verbal communication skills.
• Extreme organization and attention to detail.
• Work authorized in the United States and native or bilingual English proficiency.
• Ability to thrive in a fast-paced environment and learn quickly.
• Proficient in Salesforce and Google Suite/MS Office.

Benefits

• Comprehensive benefits to all full-time, exempt employees.