[Hiring] Community Health Worker @UnitedHealth Group

Role Description

The Community Health Worker is responsible for assessment, planning, and implementing care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care. They also identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Community Health Worker (CHW), you will act in a liaison role with Medicaid/Medicare members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinants of health such as transportation, housing, and food access.

Remote: If you reside near Nebraska, you’ll enjoy the flexibility of a remote position as you take on some tough challenges.

Primary Responsibilities:

• Assess, plan, and implement care strategies that are individualized by members.
• Create a positive experience and relationship with the members.
• Utilize both company and community-based resources.
• Collaborate with members, family, and healthcare providers.
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services.
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members.
• Advocate for members and families as needed to ensure the members’ needs are addressed appropriately.
• Document all member assessments, care plans, and referrals provided.
• Engage members either face to face or telephonically.
• Adhere to detailed, specific documentation requirements in the member’s health record.
• Partner with care team (community, providers, internal staff).
• Knowledge and continued learning of community cultures and values.
• May conduct Health Risk Screener (HRS) as needed.
• Provide member education on community resources and benefits.
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detail-oriented and organized, working well in a team and on your own, and ability to manage multiple deadlines.
• Perform other duties as assigned.

Qualifications

• High School Diploma/GED
• 3+ years of experience working within a healthcare role
• Intermediate level of computer proficiency including Microsoft Outlook, Teams, Excel, Word, etc. and the ability to use multiple web applications
• The ability to travel in assigned regions to visit Medicaid members in their homes and/or other settings, including community centers, hospitals, or provider offices not to exceed 25% of your time and only during regular business hours.
• Must reside in Nebraska
• Valid Nebraska driver’s license and current automobile insurance with access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications

• Experience with Medicaid and Medicare populations
• Experience with electronic charting and HIPAA
• Experience with arranging community resources
• Experience working in Managed Care

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.