[Hiring] Community Health Worker @Highmark Health

Role Description

This job serves as a liaison and mediator between members, providers, community centers, and the Organization. Works independently in the community engaging members within a specific target population as defined by the Plan. Works face-to-face with members to provide basic health literacy, linkage to community resources, and assistance navigating the healthcare system and brings education and support to members in the community and serves as a healthcare advocate for members. The goal is to outreach and engage members to improve health outcomes, close care gaps and improve overall wellness by connecting members to providers and community resources and develop partnerships with community centers and local community-based resources to support the needs of the members as well as the community. The incumbent works closely with the care management department to refer members for additional support and education beyond the job's scope of practice.

This is a remote based role however the candidate for this role needs to reside within 2 hours of the Hampshire county area (Morgan, Berkley, Jefferson, and Monongalia).

Qualifications

• Minimum: High School Diploma/GED
• Preferred: None

Requirements

• Minimum: 1 year of experience in a health care related customer service or marketing environment that would demonstrate the ability to positively impact the engagement of members in the organization's condition and case management programs
• Preferred: Basic medical terminology background
• Preferred: Experience with the targeted community or population
• Preferred: Community Health Worker experience

Benefits

• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting quality standards for services
• The ability to interact well with peers, supervisors, and customers and work as a team member
• Ability to solve problems independently and creatively and be proactive, self-directed, assertive, and creative in problem solving and system planning
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly
• Possess good written and oral communication skills
• Have an appreciation of cultural diversity and sensitivity towards the Medicaid population with demonstrated expertise in topics related to cultural competency including working with members with limited English proficiency
• Must demonstrate patience and empathy when interacting with members and all internal/external customers

Company Description

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.

Pay Range Minimum: $20.72

Pay Range Maximum: $30.12