[Hiring] CLR Clerk @International SOS Government Medical Services

Role Description

Help keep specialty care moving for a military-connected patient population by ensuring healthcare documentation and referral information are accurate, complete, and available when needed.

You'll manage referral and clinical documentation workflows within a centralized healthcare operations center, helping ensure patient records and referral documentation are complete, accurate, and available to support coordinated patient care. Working alongside clinicians, network providers, and interdisciplinary teams, you'll obtain, review, process, and maintain patient records while helping patients access timely specialty care.

Qualifications

• High school diploma or GED equivalent.
• 6+ months of healthcare administrative experience.
• Strong customer service and telephone communication skills.
• Excellent verbal and written communication skills.
• Strong attention to detail, critical thinking, and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency using Microsoft 365 applications including Teams, Excel, and Outlook.

Requirements

• Obtain required clinical documentation from network providers and conduct follow-up outreach to resolve missing or incomplete records.
• Review chart notes for clarity, completeness, legibility, and compliance before associating documentation with the appropriate patient record and referral.
• Upload, index, label, and maintain clinical documentation using approved healthcare systems while ensuring accurate recordkeeping.
• Research claims, referral information, clinical history, and chart documentation to support referral management activities.
• Process secure messaging requests, provider communications, outbound calls, and other patient support activities as assigned.
• Track requests, follow-up activities, and outcomes to support accountability, audit readiness, and quality performance metrics.
• Maintain compliance with HIPAA, privacy, security, and applicable healthcare policies while providing professional customer service.
• Collaborate with Military Treatment Facilities, providers, and internal departments to support efficient referral and documentation workflows.

Benefits

• Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance.
• Additional benefits include a 401k plan, paid time off, and an annual bonus.