[Hiring] Clinical Trial IWRS Monitor I @Everest Clinical Research

Role Description

To drive continued success in this exciting clinical research field, we are seeking a committed, skilled, and customer-focused individual to join our winning team as a Clinical Trials IWRS Monitor for our Toronto/Markham, Ontario, Canada on-site location, or remotely from a home-based office anywhere in Canada in accordance with our Work from Home policy.

• Act as primary contact with CTT Users for the Everest IWRS/IRT and eDiary team via the CTT Helpdesk telephone or IWRS helpdesk email accounts.
• Support client request and issue analysis, problem solving, and resolution, working closely with CTT Developers and internal Everest Data Management and Statistical & Programming teams.
• Monitor data generated within CTT applications to ensure accuracy and quality, including daily checks of automated data queries and weekly manual checks of the data generated from the system.
• Coordinate and verify changes to the database and application using appropriate change control procedures and ensure comprehensive and accurate documentation is completed.
• Act as off-hours escalation point for junior IWRS Clinical Monitor resources or the outsourced call centre service to resolve high urgency client requests (based on agreed rotational schedule).
• Generate, maintain, and/or review CTT Requirements Specification documents.
• Execute CTT application test planning, test plan, and test script development and Stage I and II testing activities for CTT applications.
• Generate, maintain, and/or review Quick Reference Guides for all CTT studies.
• Conduct CTT demonstrations to sponsors as well as training demonstrations to study team members.
• Support communications and coordination with Sponsors, Study Team Members, Depot personnel and internal Everest data management and statistical leads across the IWRS development lifecycle.
• Cooperate with and assist, when required, data management quality assurance (QA) personnel in performing QA procedures on CTT applications.
• Analyze CTT monitoring and support trends to identify new CTT core features that will improve efficiency, effectiveness, user satisfaction and market competitiveness.
• Provide analytical, report generation, and project execution support to CTT and Everest management team members for internal CTT capability development initiatives.

Qualifications

• A Bachelors’ degree in health science, physical or biological fields.
• At least 3 years’ experience in clinical trial data processing and management.
• Education or experience must demonstrate the ability to work independently.
• Clear, professional and energetic telephone voice.
• Detailed approach to data review and system development.

Benefits

• Robust benefits package to support health, well-being, and growth.
• Medical, dental, and vision coverage.
• Life & AD&D insurance.
• Short- and long-term disability.
• Tuition reimbursement.
• Fitness reimbursement.
• Employee assistance program (EAP).
• Pension plan.
• Generous paid time off and sick leave.
• Opportunity to earn a performance-based bonus.

Company Description

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence.

Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.