[Hiring] Clinical Support Registered Nurse @ReviveRX and Ways2Well

Role Description

The Clinical Support Registered Nurse serves as a vital member of a dynamic healthcare team. In this role, you will leverage your clinical expertise to support patient care, interpret medical information, and collaborate with providers to ensure safe, effective, and timely care delivery. You will serve as a primary clinical point of contact for patients—supporting lab interpretation, care coordination, treatment education, and provider communication while working in a fast-paced, team-driven environment. This position requires strong clinical judgment, attention to detail, cross-functional collaboration, and the ability to manage multiple responsibilities efficiently in a remote setting.

Key Responsibilities

• Assist providers in reviewing and interpreting medical data, including lab results and diagnostic testing
• Communicate clinical findings and next steps to patients under provider guidance
• Order labs and diagnostic testing as directed and ensure accuracy of information submitted
• Gather and review relevant medical history to support provider decision-making
• Escalate urgent or complex clinical concerns appropriately
• Maintain accurate, real-time documentation in the EHR
• Ensure strict adherence to HIPAA and compliance standards
• Conduct scheduled 20-minute phone consultations to review patient goals, current medications, medical history, and available care plan options
• Respond to patient inquiries via phone, email, and digital platforms in a timely and professional manner
• Provide clear, compassionate education regarding treatment plans, lab results, and therapies
• Meet established Service Level Agreements (SLAs) for responsiveness and quality standards
• Maintain professionalism and clinical accuracy during peak volume periods
• Schedule and coordinate telehealth visits and follow-ups as needed
• Collaborate closely with providers and cross-functional teams to ensure continuity of care
• Utilize Microsoft Teams and internal systems for effective communication and workflow management
• Support evolving workflows and participate in process improvement initiatives
• Stay informed on developments in medical testing, therapies, and care protocols

Qualifications

• Bachelor of Science in Nursing (BSN)
• Current, unrestricted Registered Nurse (RN) licensure
• 3+ years of progressive clinical nursing experience
• Prior experience in sales
• Comprehensive knowledge of medical terminology, diagnostic testing procedures, and evidence-based treatment therapies
• Exceptional verbal and written communication skills
• Demonstrated ability to work autonomously and prioritize competing demands
• Proven adaptability and agility in learning and integrating new processes
• Proficiency in Electronic Health Record (EHR) systems and telehealth platforms
• Proficiency in Microsoft Teams and other digital collaboration tools
• Demonstrated commitment to delivering compassionate, patient-centered care

Preferred Qualifications

• Prior experience in a remote or virtual healthcare environment

Work Environment & Physical Requirements

• Remote work environment; home office or dedicated workspace required
• Must be able to work independently with minimal supervision
• Occasional virtual meetings via video conferencing (camera on expected)
• Reliable high-speed internet connection required
• Must maintain a distraction-free, professional background for video calls
• Schedule: Monday – Friday, 8am–5pm Central

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401k with employer match
• Paid Time Off
• Employee Perks & Discounts