[Hiring] Clinical Support Nurse @HealthDrive

Role Description

We are seeking a highly skilled RN or LPN to serve as the remote support hub for our in-house Nurse Practitioners (NPs) practicing in Skilled Nursing Facilities (SNFs) as a Clinical Support Nurse. Your mission is to fundamentally improve NP efficiency and patient outcomes by owning a powerful combination of clinical, data, and communication tasks. You won't just be handling logistics; you'll be performing:

• Clinical triage
• Educating families
• Managing critical program data
• Coordinating complex care

By serving as a trusted clinical extension of our NPs, you will allow them to focus their time on top-of-license medical decision-making.

Responsibilities

As the central point of contact, you will:

• Serve as the Clinical Communication Hub:
  • Act as the first line of response for our NPs, skillfully managing and triaging facility communications (e.g., medication refusals, lab delays, pharmacy questions).
  • Conduct structured telephonic or message-based triage for acute, non-emergency symptoms, escalating to the NP with clear clinical recommendations.
  • Act as a key contact for families, providing care plan education and clarification on the NP's behalf to ensure understanding and alignment.
• Own the End-to-End Specialist Referral Process:
  • Manage the full specialist referral lifecycle, from initiating specialist outreach to tracking referral status and ensuring a closed loop.
  • Compile and send all requested clinical documentation to specialist offices.
  • Coordinate patient transportation with facility staff, ensuring no logistical details are missed.
• Drive Clinical Data & Quality Insights:
  • Proactively locate and synthesize critical patient information from Health Information Exchanges (HIE) as requested by NPs.
  • Support program-specific tracking (e.g., Chronic Care Management (CCM) enrollment, consents, and time).
  • Perform data abstraction from the EHR to support quality dashboards and reports that are shared with leadership.

Why You'll Love This Role

• High Visibility & Strategic Impact: You'll have the unique opportunity to report directly to the Chief Innovation Officer. This role isn't just a support function; you'll be a key partner in building, refining, and scaling this program, with a direct line to company leadership.
• True Work-Life Balance: This is a fully remote, Work-From-Home position with the flexibility to manage your own schedule and day.
• Be a Pioneer: You get to be on the ground floor of a high-impact program. You'll help create the playbook, refine workflows, and have a tangible impact on the program's success as it scales.
• Meaningful Growth: We are committed to your professional development, with opportunities to expand your licensure and grow alongside the program.

Qualifications

• Active, unencumbered RN or LPN license in Maryland
• Minimum of 2 years of direct nursing experience in a Skilled Nursing Facility (SNF) or Assisted Living Facility (ALF)
• Exceptional organizational skills and meticulous attention to detail
• Strong, professional communication skills (both written and verbal)
• A self-starting mindset with the proven ability to work independently, manage priorities, and solve problems in a remote setting

Preferred

• Active licensure in Maryland (MD)
• High proficiency with Electronic Health Records (EHR) and HIE systems