[Hiring] Clinical Support Facilitator @Community Creations

Role Description

The Clinical Support Facilitator has responsibility for the following areas:

• Volunteer Supervision: Monitor, guide, and support volunteer conversations for adherence to policy and training through positive and constructive feedback, debriefing, coaching, and crisis intervention techniques.
• Texter Engagement: Respond to conversations as needed to support, problem solve, and de-escalate directly with texters.
• Escalation: Work with Emergency Services as necessary to conduct active rescues and make mandated reports.
• Managing Volume: Work efficiently and effectively in processing a large number of texts, understanding where your attention is best needed in every moment and demonstrating a clear talent for task prioritisation within a large volume of work.
• Deliver High-Quality Service: Actively engage in improving the delivery of quality crisis interventions services as needed, including collaborating with the coaching team to ensure volunteers are receiving the best possible support on and off the platform and are improving to meet service delivery standards.
• Fighting for the needs of service users: You’re passionate about meeting the needs of our texters and your mind is always focused on delivering a better, more responsive service that puts their needs front and centre.

Qualifications

• A relevant Master’s level qualification in the area of psychology, mental health nursing, social work, or psychotherapy.
• For candidates who do not hold a Master's Degree, four years of relevant work or voluntary experience is the equivalent to a Master's Degree in our recruitment criteria for the position of Clinical Support Facilitator.
• You have at least two years’ relevant supervisory or managerial experience overseeing the work of employees or volunteers in any context.
• You have relevant experience and a good understanding of the major issues surrounding providing a service to young people, including a working knowledge of relevant Child Protection legislation.
• A strongly empathetic approach.
• You are flexible in your approach to challenges and can adapt your methods of working to suit a changing situation.
• You are comfortable with using technology and interested in its potential to drive positive mental health outcomes.
• You possess excellent interpersonal, oral and written skills.
• You move quickly and can take big changes in your stride.

Requirements

• Weekend work required.
• 25-hour contract, 3 x 8-hour shifts plus 1-hour team meeting.
• Shifts scheduled between hours of 8pm and 8am (8pm-4am / 10pm-6pm / 12am-8am).
• 6 months probationary period.

Benefits

• 25 days annual leave (exclusive of public holidays, pro-rata).
• Support for professional development and further learning.
• Access to life coaching sessions and online counselling and therapy sessions.

Company Description

spunout is Ireland’s youth information and support platform, working towards an Ireland where all young people are supported and empowered to thrive. spunout has a range of free, accessible and free services that are there for you whenever you need them.

Through our platform and channels, spunout shares factual information on mental health and wellbeing. We provide immediate, free and anonymous text support to anyone who wants to talk. We share the stories and experiences of young people across Ireland to amplify our voices, and so that we all feel a little less alone.

Our aim is to support young people to be informed, feel empowered and heard, and to support our peers to access opportunities and services to help us achieve our full potential.

spunout is by young people, for young people and we work collaboratively with other young people to support our mental health and wellbeing. A community of young contributors and volunteers powers our services, guides the work we do, and ensures we stay true to our values and mission.