[Hiring] Clinical Support Behavioral Licensed Clinician @The Cigna Group

Role Description

The job profile for this position is Case Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs. This team is designed to ensure continuity—each Behavioral Licensed Clinician remains with the customer throughout their journey, becoming a trusted clinical partner.

• Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey.
• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen.
• Provide real-time crisis de-escalation, safety planning, and risk management.
• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps.
• Develop SMART goals that empower members to lead and maintain a healthy lifestyle.
• Assess readiness to change and implement actions to assist members in moving through stages of change to reach their goals.
• Shepherd members to appropriate clinical care, treatment programs, and community resources.
• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation.
• Leverage an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs.
• Perform research and provide relevant educational or support resources tailored to the member’s situation.
• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions.
• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities.
• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants.
• Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices.
• Able to manage multiple health records and systems to accurately document customer interactions and progress.
• Communicate effectively and succinctly in both verbal and written format.
• Perform other related duties incidental to the work described herein.

Qualifications

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.
• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus).
• Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred.
• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing.
• Experience working in or with managed care environments preferred.
• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred.
• Required to obtain AAS Crisis Specialist Certification within the first year of employment.
• EAP (Employee Assistance Program) experience and CEAP certification preferred but not required.
• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment.
• Proven administrative abilities, with strong computer and software application skills.

Requirements

• Full-time job with a minimum of forty hours per week. Shift days and times may vary due to business need.
• All staff schedules include rotating shifts, weekends, and holiday time.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.