[Hiring] Clinical Supervisor @Mental Health Innovations

Role Description

To provide online, in-the-moment clinical supervision and support to trained Volunteers/Clinical Practitioners/Qualified Practitioners in their conversations with texters on our UK 24/7 text messaging platform.

Key Responsibilities

• Monitor, communicate with and support people in their conversations with texters; continuously assessing for any imminent risk or safeguarding concerns.
• Make decisions regarding immediate safety and risk around suicidality and self-harm, following internal policies.
• Communicate with emergency services to support Texters requiring immediate, life-saving support or safeguarding.
• Work collaboratively with fellow Supervisors on shift, providing support with clinical decisions about risk and safeguarding.
• Maintain clinical records and complete any follow-up administrative work, and report any concerns to Clinical Managers and/or the Safeguarding team.
• Support the skills development and the wellbeing of Volunteers and conversation takers and work in close partnership with the Volunteer Support team and Conversation takers’ Manager.
• Work in partnership with the Clinical Team Leader and other supervisors to ensure that we allocate our resources to deliver the best possible service to texters.
• Take conversations with texters to help manage service demand if required.
• Mentoring and providing in-the-moment support to Qualified Practitioners and Trainee Clinical Supervisors.
• Facilitating in-house training and shared development opportunities.
• Regularly attend meetings, online or in person, including team meetings, one-to-ones, workshops, and training.
• Attend regular external clinical supervision with external personal Supervisor (paid for by MHI) with a minimum of one session per month.
• Contribute to service development and continuous quality improvement within the organisation, including participation in ongoing in-person or online training and professional development.
• Maintain membership, registration and/or accreditation with a relevant professional body.
• At all times, adhere to Mental Health Innovations and Shout’s model, policies and procedures, and engage in a way that is reflective of the organisation's values.
• Committed to continuous personal development, performance review, and best practice.
• Maintain confidentiality and follow safeguarding procedures.
• Keep up to date with MHI’s work to identify and maximise opportunities.
• Deliver high standards of service, customer care, and promote equality and diversity.
• Participate actively in team activities and meetings, and work flexibly as required.
• Undertake all necessary training to perform duties effectively and efficiently.

Qualifications

• Psychotherapy/Counselling/Psychology/Mental Health Nursing or Social Work practice qualification.
• Accreditation/registration with the BACP, UKCP, BPS, NMC or NZAC, DAPAANZ, or equivalent relevant professional body.
• Clinical/professional experience working with risk relating to suicide, self-harm, complex mental health problems and safeguarding.
• Strong administrative skills with excellent attention to detail.
• Excellent IT skills.
• Excellent communicator; able to convey sensitive topics effectively.
• Strong multitasking skills; remains calm under pressure and in high-risk situations.
• Sound, clinically informed decision-making with a proactive, problem-solving approach.
• High resilience, adaptability, and self-motivation; works independently while staying team-connected.
• Reflective, compassionate, kind, and respectful in all interactions.

Desirable Criteria

• Qualification in Clinical Supervision.
• Experience of working with children and young people.
• Experience in working digitally with clients/supervisees.
• Strong knowledge and experience of safeguarding, confidentiality and risk.
• Sound experience of supervising groups or individuals.
• Experience working rostered shifts.
• Experience with crisis triage.

Requirements

• This role is subject to eligibility to work in New Zealand, plus satisfactory background and reference checks.

Benefits

• 25 days annual leave per year, plus public holidays.
• Company electronic devices.
• Enhanced salary sacrifice pension scheme.
• Private health insurance contribution after completion of probation.
• Eligibility for a Blue Light discount card.