[Hiring] Clinical Supervisor @Groups

Role Description

At Groups, the Clinical Supervisor will play a key role in our organization by supporting the delivery of high-quality care. You will be responsible for achieving quality goals and for helping to implement new clinical protocols and initiatives. You will serve as a role model, reflecting the organization’s treatment philosophy, goals and policies to colleagues and members. The Clinical Supervisor will manage a team of 6-10 counselors across multiple offices. This role reports to the State Director and collaborates closely with the Regional Manager, Clinical Director and Director of Quality and Compliance.

• Coach clinical staff on managing complex cases, improving their clinical skills and adhering to clinical policies and procedures.
• Provide direct/in-person clinical oversight and support on a regular basis.
• Drive great clinical outcomes for our members by performance managing substance abuse counselors.
• Conduct individual and group clinical supervision to develop skills and drive performance improvement (and document as appropriate).
• Partner with the Regional Director to ensure all day to day functions run smoothly in order to deliver high quality care.
• Conduct quarterly chart reviews, identify trends, and provide additional training/support as needed, to ensure clinical documentation meets internal and external expectation.
• Assist in preparations for site audits (e.g., state licensing, accreditation, managed care).
• Provide Counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned.
• Participate in the interview process for Counselors.
• Perform performance reviews for Clinical Staff and manage HR issues, working with State Director, HR and Clinical Director.
• Help roll out new clinical protocols and product offerings.
• Identify and act on opportunities for improved performance.
• Participate in Quality & Compliance related initiatives as appropriate.
• Ensure all new clinicians are trained effectively and fully understand the organization’s treatment model, policies and procedures, and values.
• Identify staff training needs to meet quality goals and ensure those needs are met (working closely with State Director, Clinical Director and Training department).
• Support development of local or central training content, as subject matter expert.
• Support successful launch of new locations, including hiring, community outreach, and demand generation.
• Deliver structured and effective onboarding for new employees that both conveys technical knowledge and imparts culture.
• Establish Groups as a respected, positive presence in the community.
• Help deliver training as needed.
• Represent the organization in meetings and events, as the clinical expert or lead.
• Assist Clinical Directors with implementing new clinical protocols and initiatives.
• Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs.
• Perform other duties as assigned.

Qualifications

• Master's Degree in the Behavioral Health field (Psychology, Counseling, or similar field).
• (2+) years of full-time behavioral health experience.
• Licensed at the Independent level as an LADC/CADC, LCMHC, LPC, LPCC-CS, LICDC-CS, LISW-S, LCAC, LMFT or LCSW.
• At least 5 years clinical experience in addiction or other areas of behavioral health, at high-quality, reputable organizations.
• A desire to assume general management responsibility and extend your skills beyond direct clinical work or clinical management.
• Knowledge of the local market and the addiction space – other treatment providers, local stakeholders, community organizations, etc.
• Proven management experience leading people and teams, with the ability to work with everyone from senior managers to physicians to entry-level employees.
• Experience hiring top talent, ideally across both clinical and non-clinical roles.
• You have a high bar for talent and know how to evaluate whether candidates meet it.
• Excellent communication skills.
• Some exposure to operations, and an appreciation of what it takes to run a medical practice at scale.
• Experience with a multi-site healthcare services organization strongly preferred.
• Extremely high standards for self and team.
• Must have a valid driver’s license, clean driving record and own transportation to travel to multiple offices.
• The ability to travel up to 50% of the time to multiple office locations.

Requirements

• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.
• Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.
• While performing the responsibilities of the role, the employee is required to talk and hear.
• The employee is often required to sit and use his or her hands and fingers.
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Vision abilities required by this job include close vision.
• This position is subject to a background check for any convictions directly related to its duties and responsibilities.
• We will consider for employment all qualified applicants with arrest and conviction records, and will assess the details of any criminal conviction in a manner consistent with applicable law.
• No background check will be conducted unless and until a conditional offer of employment has been made to an applicant.