[Hiring] Clinical Specialist, TEG @Haemonetics

Role Description

This role will function as TEG product line Clinical Advisor to the customer and effectively drive utilization and expansion of TEG product line at existing customer sites within defined territory. Support ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site.

Note this role requires residence in the Salt Lake City area and is a Field Clinical/Sales role covering Utah, Boise, and Las Vegas. This role is Remote from the Boston NA HQ but requires up to 50% overnight travel.

Essential Duties:

• Territory management for existing TEG customer base.
• Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth.
• Ensure customers can independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in various applications.
• Train new and existing customers on all product and clinical aspects of TEG line.
• Provide summary of training sessions and ensure follow-up as needed through onsite support in various areas of operation and application such as lab, critical care, and OR.
• Provide clinical expertise to help ensure that our TEG product line reaches standard of care levels within the account.
• Help drive and expand existing business to include broadening application of our TEG within the account.
• Achieve assigned sales AOP annually by ensuring all applicable TEG assays and most updated software versions are utilized effectively.
• Develop new relationships with clinicians and further cultivate existing relationships.
• Provide didactic education, grand rounds presentations, case support, and host market development events.
• Visit assigned hospital accounts, identify and train clinical champions, and establish relationships with key decision makers.
• Provide dedicated onsite support for new TEG customers “going live” with the technology or additional assays.
• Resolve technical, operational, and clinical customer concerns through accurate and timely investigation.
• Partner with cross-functional team members to develop solutions.
• Increase professional and technical knowledge by attending educational workshops and participating in professional societies and conferences.
• Maintain records within CRM tool on area of responsibility and customers in that area.
• Support VAD/ECMO customers, Trauma, CV, High Risk Obstetrics, Liver transplant, Vascular, and all Critical Care clinicians in their use of TEG.
• Assist customers in tailoring their product training materials and needs.
• Understand competition and competitive landscape in existing territory, and convert to TEG business in existing accounts.
• Work closely with Account Manager in overlapping market to target key accounts for expansion.
• Provide tradeshow support, both regionally and nationally.
• Drive demand for device and software upgrades as well as add-on devices.
• Work closely with Account Manager and Implementation team during laboratory installation, validation, and verification process.
• Prospect and develop multi-level relationships (including C-level) within defined territory.
• Participate in product development market needs and/or quality investigative needs and launches.

Qualifications

• Bachelors of Arts or Science (required); Masters of Arts or Science or Business Administration (preferred) in Science or medical related profession.
• 3 plus years in industry or clinically related experience, preferably in complex medical devices and/or critical care environment.
• Knowledge of hemostasis management required.
• Strong technical/clinical aptitude to understand and train customers and users on products.

Requirements

• Residence in the Salt Lake City area.
• Field Clinical/Sales role covering Utah, Boise, and Las Vegas.
• Up to 50% overnight travel required.

Benefits

• Competitive suite of benefits including a 401(k) with up to a 6% employer match and no vesting period.
• Employee stock purchase plan.
• Flexible time off for salaried employees.
• Accrual of three to five weeks’ vacation annually for hourly employees (based on tenure).
• Accrual of up to 64 hours (annually) of paid sick time.
• Paid and/or floating holidays.
• Parental leave.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Health and welfare benefits.