[Hiring] Clinical Specialist - Organ Care System (OCS) @TransMedics, Inc.

Role Description

The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation.

• Completion of rigorous hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, MA.
• Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies.
• When not on OCS call days, perform assigned tasks during standard working hours, either remotely from home or as assigned, including but not limited to:
  • Managing inventory & shipments on a weekly basis
  • Assist with Lab Trainings
  • Participate in R&D activities in lab
  • Assist with establishing launch points
  • Participate in medical and scientific conferences and meetings (inside or outside the US)
  • Communicate regularly with Organ Management Phone Support to relay real time updates while supporting ongoing OCS cases
  • Regularly communicate OCS utilization activities and users’ feedback
  • Annual recertification on all organ platforms
  • Timely submission of post case documentation and preparation/presentation of case reviews (with support and review of senior colleague) following the use of the OCS
  • Provide customer support as needed (e.g. hospital in-services & refresher training)
  • Perform other TransMedics tasks and duties as assigned/required.

Qualifications

• BSN or BS degree in combination with equivalent medical experience, with 2+ years’ experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.

Requirements

• Must be able to lift 75 lbs up and down stairs.
• Must be fully vaccinated (and boosted, when eligible) against respiratory viruses including but not limited to Influenza and COVID-19.
• Ability to work on call 24 hours per day, 7 days per week, for 15 days per month (including holidays/weekends).
• Ability to fly domestically to clinical sites within and outside of home regions to perform OCS support as assigned.

Preferred Qualifications

• Proficiency with Microsoft Office Suite and virtual meeting platforms.
• Highly flexible and willing to support sites as needed within and across regions.
• Detail oriented with strong organizational skills.
• Strong problem-solving skills.
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts.
• Excellent customer interaction skills.
• Works calmly and professionally under pressure.
• Enthusiastically works in a fast-paced environment while managing multiple tasks.

Benefits

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan