[Hiring] Clinical Specialist @Moog Inc.

Role Description

We are seeking a Clinical Specialist. You will be a trusted resource and frontline contact for Moog Medical Device customers. Using your clinical expertise in infusion nursing, enteral feeding, and home infusion, you’ll deliver exceptional support via phone, email, and live training — helping customers and end users apply our devices confidently and in accordance with best practices.

• Provide live, telephonic, and email clinical support during business hours. Must be available during business hours with rotating after hours back-up support.
• Troubleshoot product issues and ensure all communications follow quality and regulatory guidelines.
• Deliver product training to customers and sales teams (virtual & live). This may require support outside of business hours.
• Customize eLearning programs to meet customer needs.
• Collaborate internally to improve products and resolve customer concerns.
• Support new product development with clinical insight and user feedback.
• Attend conferences to represent Moog products.

Qualifications

• Registered Nurse; bachelor’s degree or higher preferred; consideration for Registered Dietitian.
• Minimum of five (5) years clinical experience with emphasis on infusion, enteral feeding, and homecare preferred. Will also consider acute care experience in these areas.
• Medical device training experience beneficial.
• Exceptional communication skills — able to convey complex clinical information clearly, listen actively, and foster trust with diverse audiences.
• Conflict resolution skills — ability to de-escalate upset callers in stressful situations with empathy, patience, and professionalism.
• Strong learning ability to quickly learn new technology and confidently translate technical and clinical product information for end users.
• Compassionate problem-solving skills in a compliance-driven environment.
• Tech-savvy with Microsoft Office, Teams, webinar tools. Able to collect, organize and present data as needed.
• Comfortable with medical devices; able to understand drug conversions, concentrations, and dosing.
• Ability to resolve complex issues and follow instructions in various formats.

Requirements

• Travel: ~10–15% domestic travel.

Benefits

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs.
• Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.
• 9/80 schedule to include every other Friday off.
• Additional site-specific benefits may be offered.