[Hiring] Clinical Services Manager @Insulet Corporation

Role Description

As a Clinical Services Manager, you’ll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.

• Be the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet’s products into their patient care strategies.
• Create customized approaches that make a difference by understanding the clinical goals of providers and the unique needs of patients.
• Work environment includes HCPs offices, clinics, home office, and car.

Qualifications

• A dynamic and driven professional who thrives on delivering clinical excellence, educating healthcare providers, and driving exceptional patient outcomes.
• A natural relationship builder who creates lasting partnerships with key decision-makers and colleagues.
• A clinical expert who uses evidence-based insights to guide providers toward adopting Insulet products.
• A proven educator who empowers patients to take control of their health and improve their quality of life.

Responsibilities

• Establish Clinical Partnerships:
  • Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
  • Share expertise about diabetes management, including the latest technologies and best treatment practices.
  • Expand network and credibility within the diabetes community by participating in local events and initiatives.
• Own Patient Training:
  • Schedule and deliver personalized training to patients on the proper use and care of Insulet products.
  • Assess patient needs and customize training programs.
  • Provide ongoing support and education, offering follow-up consultation.
  • Collaborate with healthcare providers to ensure training aligns with clinical treatment plans.
  • Empower patients to manage their condition effectively.
• Oversee Clinical Education:
  • Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet.
  • Oversee CPTs by providing timely product updates and being a clinical resource.
  • Leverage multiple data sources to inform education strategy and actions.
  • Maintain and update data systems, such as Salesforce, to capture training metrics.
  • Conduct administrative responsibilities while adhering to budgetary guidelines.
• Sell Through Clinical Expertise:
  • Promote the benefits of insulin pump therapy to healthcare providers and patients.
  • Collaborate closely with territory partners to achieve shared sales goals.
  • Champion inspiring patient success stories to drive product adoption.
  • Execute field sales activities with a strategic, patient-centered approach.

Requirements

• Associate degree.
• 2+ years of related clinical experience.
• Professional, up-to-date credentials and/or certifications (CDCES, RD, RN, PharmD, or other clinical credentials; state licensure as required).
• Valid driver’s license.

Preferred Qualifications

• Bachelor’s degree.
• 2+ years’ experience conducting training in a clinical setting and/or managing insulin pump patients.
• Prior experience in a commercial role in the medical device or pharmaceutical industry.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO).
• Additional employee wellness programs.

Company Description

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.