[Hiring] Clinical Safety Associate @Heidi

Role Description

We're hiring a registered clinician to join our Clinical Safety team. You'll be responsible for reviewing, investigating, and resolving clinical safety concerns related to Heidi's AI-generated output - working directly with customers and collaborating across internal teams to make sure issues are handled thoroughly and promptly.

This could be a great fit if you're early in your clinical career but already drawn to clinical safety, quality improvement, or the role AI plays in healthcare. What matters most is strong clinical reasoning, attention to detail, and a genuine curiosity about how AI can work safely alongside clinicians.

What you’ll do

• Clinical safety review, investigation & customer communication
• Review and assess clinical safety concerns raised by customers, applying clinical judgement to determine severity and scope
• Investigate concerns end-to-end: gather evidence, identify root causes, document findings, and communicate outcomes back to customers with empathy and clinical credibility
• Use AI platforms to investigate and reproduce reported clinical output issues
• Own cases through to resolution, including following up with customers to gather missing information or clarify reported issues
• Coordinate with internal teams - including engineering, product, and medical knowledge - when investigation reveals issues outside Clinical Safety's remit, while retaining ownership of the customer-facing concern
• Template creation, quality assurance and evaluation
• Support the assessment of regulatory reportability for global clinical safety concerns, distinguishing between clinically significant events, near misses, and non-reportable issues
• Escalate ambiguous or time-sensitive cases to senior Clinical Safety colleagues within required timelines
• Build your understanding of global medical device regulations and how they apply to AI-generated clinical documentation
• Contribute to regular safety reporting, including volume tracking, root cause trends, and emerging patterns
• Help maintain and improve clinical safety documentation — including investigation protocols, known issue logs, and internal reference materials
• Identify opportunities to improve how we work and raise them with the team

Qualifications

• A current clinical registration (e.g. HPCSA or equivalent)
• Patient-facing clinical experience
• A critical thinking mindset — you notice what doesn't add up, question what's missing, and don't let things slide
• Meticulous attention to detail — in this role, the small things matter
• Clear, confident written communication — you'll be writing to customers and explaining clinical nuance to non-clinical teammates
• Methodical and organised — comfortable with structured processes, detailed records, and regulatory timelines

Requirements

• Interest in or exposure to health technology, clinical informatics, or AI in healthcare
• Experience with clinical audit, incident reporting, or complaint handling
• Familiarity with medical device regulations (particularly MHRA reporting) or quality management standards
• Experience using support or ticketing tools in a customer-facing context

Benefits

• Real product momentum.
• Equity from day one.
• Unmatched impact.
• Work alongside world-class talent.
• Your health, covered: 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.
• Global parental leave: 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
• Fertility support: ZAR R50,000 one-off payment, eligibility applies.
• Learning & development: £700 per year for courses, books, memberships, conferences and more.
• Home office budget of £500 one-off to set up a workspace you actually want to work in.
• Recharge days after major milestones and busy periods so you can reset and come back strong.
• Work from anywhere for up to 4 weeks per year, wherever the world takes you.
• Clinical leave: 10 days per year for eligible clinical roles to maintain accreditation and requirements.