[Hiring] Clinical Research Specialist Operations Manager @N-Power Medicine

Role Description

The Clinical Research Specialist (CRS) Operations Manager is responsible for the day-to-day leadership, performance, and compliance of research staff supporting a designated health system account(s). This role serves as the primary operational leader for assigned sites, ensuring team members are onboarded efficiently, trained appropriately, and supported in delivering high quality, compliant services. This is a remote role.

Role Objectives and Responsibilities

• Team Leadership & Daily Operations
  • Provide direct, day-to-day leadership for the CRS team assigned to a specific region.
  • Set clear expectations for performance, workflows, and professional behavior.
  • Monitor workload distribution and staffing coverage across assigned sites.
  • Address routine performance issues and escalate as appropriate to the Associate Director.
  • Foster a positive, accountable, and highly engaged team culture.
• Hiring, Onboarding & Training Execution
  • Partner with the Senior Manager to support hiring needs.
  • Own rapid and effective onboarding for new team members.
  • Identify onboarding gaps and recommend improvements to training processes.
• Staff Development & Performance Management
  • Conduct regular check-ins and coaching with direct reports.
  • Support ongoing skill development and role readiness.
  • Participate in performance reviews and contribute to promotion or corrective action discussions.
  • Identify high potential staff and collaborate with the Senior Manager on growth opportunities.
• Compliance & Quality Oversight
  • Monitor adherence to documentation and process workflows that support the company’s priorities.
  • Maintain clinical regulatory documentation across network partner sites.
  • Partner with quality or compliance teams to address findings, audits, or corrective actions.
  • Reinforce ongoing protocols, requirements, training, and retraining as policies, protocols, or expectations evolve.
  • Track and monitor team performance metrics relevant to the account.
  • Contribute to process improvement initiatives led by senior leadership.
• Health System & Customer Relationship Support
  • Serve as the primary operational liaison between site-level and account-level stakeholders.
  • Maintain strong working relationships with health system partners.
  • Escalate risks, concerns, or relationship issues to the Senior Manager as appropriate.
  • Support implementation of new initiatives, pilots, or workflow changes within the account.
  • Perform additional duties and responsibilities as required.

Qualifications

• 5+ years of experience in healthcare operations, oncology clinical research, or health system-based programs.
• 4+ years of people management or team leadership experience.
• Bachelor’s degree or equivalent professional experience.
• Demonstrated experience with onboarding, training, and performance management.
• Strong understanding of compliance and quality expectations in research settings.
• Extensive familiarity and comfort with ambulatory oncology workflow.
• Demonstrated success in building and leading high-performance teams.
• Collaborative, hands-on manager who thrives in dynamic environments.
• Strong interpersonal skills with the ability to manage competing priorities.
• Exceptional written and verbal communication skills.
• Generous, curious, and humble.

Requirements

• Ambulatory oncology clinic experience.
• Experience managing teams distributed across multiple sites.
• Familiarity with health system operations and stakeholder management.
• Experience supporting regulated environments (clinical research, quality programs, patient services, etc.).

Travel Requirements

• Up to 50% of time required to travel in role (out of 100%).

Pay Information

• The expected salary range for this position is $138,000 and $160,000.
• Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
• N-Power Medicine (NPM) offers equity at hire as well as a discretionary annual bonus which may be available based on Company performance.
• This position is eligible for company benefits.

Company Description

We are a mission-driven, well-funded, rapidly growing company, eager to attract passionate professionals offering a highly attractive compensation package with a balanced and flexible work environment, competitive industry benefits as well as a 401K plan and other great company “perks.”

We are an Equal Opportunity Employer and value diversity at our company.

Applicants must be currently authorized to work in the U.S. on a full-time basis. The Company will not sponsor applicants for work visas.

Please note that state-specific background checks and screenings may be required for this role. Employment is contingent upon successfully passing all applicable screenings.

Notice on fraudulent job offers: Only positions posted on the N-Power careers site are legitimate.