[Hiring] Clinical Refill Coordinator, RN @Ilant Health

Role Description

The Clinical Refill Coordinator, RN plays a vital support role within our Obesity Medicine care team. You will manage the day-to-day clinical workflow around obesity medication refills, serve as a knowledgeable first point of contact for member clinical questions, and help ensure continuity of care across a high-volume patient population. This role is ideal for a clinically confident RN who thrives in a fast-paced, protocol-driven environment and is passionate about obesity medicine.

• Refill management: Review and process refill requests for GLP-1 agonists and other obesity medications per standing orders and clinical protocols; escalate to prescribing providers as appropriate.
• Member clinical support: Respond to inbound member inquiries via phone and secure messaging regarding medication side effects, dosing questions, injection technique, and general weight management guidance.
• Care team collaboration: Partner closely with physicians, NPs, and PAs to flag clinical concerns, coordinate prior authorizations, and support seamless handoffs for members requiring elevated care.
• Documentation: Maintain accurate, timely records of all member interactions and clinical decisions in the EHR in accordance with nursing standards and organizational policies.

Qualifications

• Active RN license under the Nurse Licensure Compact (NLC)
• 2+ years clinical nursing experience
• Experience with obesity medications (GLP-1s, Qsymia, Contrave, etc.)
• Comfort with high-volume phone and messaging workflows
• Proficiency with EHR platforms (Healthie a plus)

Benefits

• Fully remote environment – work from anywhere while maintaining meaningful collaboration with a distributed team
• Comprehensive health benefits – medical, dental, and vision coverage to support you and your family
• Paid time off – 2 weeks of PTO to rest, recharge, and take the time you need
• Flexible floating holiday – one additional day each year to celebrate what matters most to you
• Paid sick leave – 5 sick days so you can prioritize your health when needed
• 11 paid company holidays throughout the year
• 401(k) retirement plan to help you invest in your future
• Healthcare and Dependent Care FSA options for additional tax-advantaged savings