[Hiring] Clinical Quality Lead @Hazel Health

Role Description

To ensure that our care team is providing high-quality care, delivered in accordance with best practice and agency policy, we are looking for a Clinical Quality Specialist to oversee day to day quality inputs for Hazel’s therapists. The Specialist will partner closely with the Clinical and Operations teams to monitor care quality at scale. This individual will work to refine and improve quality metrics that relate to clinical care, and ensure that management has necessary information regarding the performance of clinicians under their supervision, partnering closely in provider performance management. This role supports the advancement of measurement-based care, data–informed quality improvement, and provider excellence.

• Conduct chart reviews and payer audits (30%)
• Review clinical notes and individual clinician metrics to evaluate quality of care as well as adherence to operational policies and procedures for all clinicians.
• Identify training needs through auditing activities and work collaboratively with provider learning and enablement to build support resources and fill training gaps.
• Ensure that Director of Care Quality Assurance has visibility into performance issues, training needs, and systemic improvements.
• Compile data and documentation for payer audits.
• Review and respond to incident reports (15%)
• Review incident reports, determine next steps and escalation paths including communication with providers, clients and/or partners.
• Refine and improve upon incident reporting processes.
• Provide QA feedback to clinical leadership; support managers in providing feedback to clinicians (10%).
• Monitor quality metrics (20%)
• Support Director of Care Quality to ensure that clinical team QA metrics accurately and comprehensively measure performance.
• Identify provider quality issues and work closely with management team to address quality issues.
• Support quality projects (15%)
• Support cross functional collaboration efforts to inform quality processes and scaling.
• Support Director of Quality to optimize quality review process.
• Direct care (10%)
• Provides high-quality, telehealth services in a variety of states, as needed.

Qualifications

• Master’s or doctoral degree in psychology, Marriage & Family Therapy, Counseling, or Social Work.
• A clinical license to practice in good standing.
• Minimum 5 years experience providing psychotherapy to individuals, couples or families.
• Experience working with children in a virtual MH setting.
• Experience with quality review of clinical documentation and development of audit and evaluation processes.
• Experience building scalable quality monitoring systems.
• Experience in performance management and provider feedback related to virtual care delivery with licensed clinicians.

Requirements

• Excellent interpersonal and relationship building skills.
• Strong verbal and written communication skills.
• Highly organized with excellent, detail-oriented project management skills.
• Demonstrated ability to work collaboratively.
• Willingness to integrate AI into your workflows and processes.
• Strong clinical competence in Measurement Based Care and other evidence based practices (CBT, DBT, PCIT, CPP, TF-CBT, ACT, Mindfulness, etc.).
• Dedication to culturally responsive care.
• Comfort with research design and basic understanding of statistics.
• Demonstrated familiarity, comfort, and confidence with technology - various applications, tech tools, Google Suite, especially GoogleSheets, video conferencing, EMR, etc.
• Commitment to utilizing data to measure progress in clinical care.
• Passionate about embracing, seeking out, and providing clear, actionable, constructive feedback.
• Comfortable in a fast­-paced environment subject to ambiguity, with little direction.

Benefits

• Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.