[Hiring] Clinical Quality Control and Process Improvement Manager @Modena Allergy + Asthma

Role Description

We are seeking an experienced and detail-oriented Clinical Quality Control and Process Improvement Manager to join our rapidly-growing, national Allergy, Asthma, and Immunology clinic. This key leadership role is responsible for developing, implementing, and monitoring high-standard clinical and administrative processes to ensure exceptional patient safety, regulatory compliance, operational efficiency, and consistent quality of care. The ideal candidate will have strong clinical knowledge combined with a passion for process optimization, data-driven decision making, and team development. This position plays a critical role in elevating our standards for both clinical procedures and front-office performance. This role is mostly on-site with expected travel between sites and nationwide. Candidate will play a major role in developing our online training platform for front desk staff, managers, nursing, and providers.

Key Responsibilities

• Clinical Quality & Process Improvement
  • Develop, implement, and continuously improve standardized protocols for key clinical procedures, including:
    • Administration of allergy immunotherapy injections
    • Administration of biologic medications
    • Skin testing (prick, intradermal, patch)
    • Laboratory specimen collection and processing
    • Spirometry testing
    • Fractional Exhaled Nitric Oxide (FeNO) testing
  • Conduct regular audits, observations, and quality checks on nursing and clinical staff performance.
  • Identify opportunities for process enhancement to reduce errors, improve patient throughput, and enhance safety.
  • Ensure full compliance with OSHA, HIPAA, AAAAI guidelines, and all applicable state and federal regulations.
  • Lead training programs and competency assessments for clinical staff on procedures and best practices.
  • Investigate incidents, near-misses, and patient complaints related to clinical processes and implement corrective action plans.
  • MIPS (Merit-based Incentive Payment System) reporting, data collection, and submission to maximize incentives and maintain compliance. Ensure providers and staff are working towards 100% MIPS compliance.
  • Assist the development of online training programs for front office, managers, and nursing staff.
• Administrative & Front Office Quality Control
  • Monitor and optimize front office performance metrics, including:
    • Copay and patient responsibility collection rates
    • Average call answer time
    • Timely and accurate completion of patient paperwork and insurance eligibility verification
  • Establish key performance indicators (KPIs) and dashboards for both clinical and administrative teams.
  • Perform regular audits of documentation, billing accuracy, and workflow efficiency.
• General Leadership & Operations
  • Collaborate with the Medical Director, Practice Administrator, and department leads to align quality goals with overall clinic objectives.
  • Prepare reports on quality metrics and present findings to leadership with actionable recommendations.
  • Support onboarding, ongoing education, and performance improvement for all relevant staff.
  • Stay current with industry best practices, new technologies, and regulatory changes in allergy/asthma care and healthcare quality management.

Qualifications

• Bachelor’s degree in Nursing, Healthcare Administration, or related field (Master’s preferred).
• Active RN license (preferred) or strong clinical background in allergy, asthma, or ambulatory care.
• Minimum 3–5 years of experience in a clinical setting.
• Prior experience in quality control, process improvement, or clinical operations leadership.
• Strong analytical skills with experience using data to drive improvements.
• Excellent organizational, communication, and leadership abilities.

Requirements

• Certification in Healthcare Quality (CPHQ) or Lean/Six Sigma (preferred).
• Experience in an outpatient specialty clinic (allergy, pulmonology, or immunology) (preferred).
• Proficiency with electronic health records (EHR) systems and quality management software (preferred).

Benefits

• Salary Range: $100-120k annually, commensurate with experience and qualifications.
• Full benefits package including:
  • Medical, dental, and vision insurance (100% employer-paid for employee)
  • 401(k) with employer match
  • Paid time off and holidays
  • CME allowance (if clinically licensed)
  • Professional development opportunities

Physical Requirements

• Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed.
• Frequent use of hands and fingers for patient care and equipment operation.
• Must have normal (or corrected) vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable.

What We Offer

• Competitive salary and benefits package, including medical, dental & vision insurance, 401(k) retirement plan with employer matching, and professional development opportunities.
• Paid time Off (PTO), sick time, floating holiday and holiday pay.
• Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network).
• A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth.