[Hiring] Clinical Quality Assurance Coordinator @Lifemark Health Group

Role Description

Lifemark Health Group is looking for a Clinical Quality Assurance Coordinator to join our OWN program! This is a remote position with potential for in-person meetings (within the GTA) on a monthly or quarterly basis.

The Quality Assurance Coordinator is responsible for:

• Facilitating exceptional written communication to our customers.
• Supporting best practices with clinical staff.
• Relying on your healthcare background to offer guidance to clinical staff.
• Ensuring all written communication to customers reflects a professional, well-documented treatment outlined, supported by clinical findings.

You are highly organized with meticulous attention to detail, analytical in your thinking, and possess exceptional problem-solving skills. Superior verbal and written communication skills are required, framed with a solid knowledge and appreciation for the requirements of third-party funders.

Primary Responsibilities include:

• Timely review of clinical reports and forms for quality, continuity, consistency, and clinical outcome.
• Ensuring reports are consistent with legislative requirements and customer standards.
• Liaising with clinicians across the province to discuss reports and provide guidance and feedback as required.
• Timely completion of administrative tasks within web-based systems to allow for tracking and ultimately submission of quality reporting.
• Communicating with customers and administrative teams on clinical triage and consultations for referrals, as applicable.
• Assisting clinical staff on formulation of recommendations, utilization of report templates/standardized formats.
• Maintaining accurate records utilizing web-based tracking systems to monitor timelines, due dates, and reporting expectations.

Qualifications

• 2+ years of experience in the physical rehabilitation industry.
• University degree in a relevant healthcare domain (i.e. Kinesiology, Exercise Therapy).
• Clinical/rehabilitation experience conducting FCEs, Ergonomic Assessments, JSAs, and clinical evaluations considered an asset.
• Basic working knowledge of relevant legislation as it relates to key customers (e.g. knowledge of the WSIB etc.).
• Solid working knowledge of MS Word and the ability to learn and navigate new systems.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at [email protected].

Visit and Apply

Visit www.lifemark.ca/careers