[Hiring] Clinical Program Manager @Pacific Clinics

Role Description

The Clinical Program Manager hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between team and community partners. Provides fiscal stewardship of team, acts as a bridge between fiscal and other departments. Ensures provision of high quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi-Cal regulations and the California W&I Code. Works within the vision, mission and philosophy of the agency.

• Ensures effective coordination of services for youth and families with other providers, both internal and external.
• Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices.
• Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team.
• Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.
• Initiates and participates in organizational quality improvement efforts.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards.
• Leads and manages change.
• Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports.
• Manages to ensure fiscally viable programming.
• Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.
• Ensures effective quality clinical services delivery for assigned youth and families.
• Provides effective crisis and risk prevention and management.
• Partners with county referring departments, agencies and the community to ensure comprehensive care.
• Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement.
• Provides 24/7 availability as needed.
• Provides direct services to families and children, as support to the direct service staff.
• Provides outreach to the community including education about agency, program and general mental health and foster care topics.
• Advocates for system change in relationship to agency service delivery philosophy.
• Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.
• Performs other responsibilities as assigned, to support specific department/business needs.

Qualifications

• Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field.
• Three (3) or more years of relevant experience, or equivalent combination of education and experience.
• Three (3) or more years of direct clinical experience, including experience in the area of children's mental health.
• Experience working with SED youth.
• Incumbents in Foster Care and Adoption Services require two (2) years adoption experience.
• California licensure as LCSW, MFT, Ph.D. or LPHA eligible.
• Experience interfacing with County agencies.
• Bi-lingual and/or bi-cultural knowledge and experience.

Requirements

• Driving Required.
• May have unsupervised contact with children.
• Requires full background check and TB Exam.

Benefits

• Benefits Eligibility starts on day ONE.
• Robust benefits package which includes medical, dental, vision.
• 401K Employer Match up to 4%.
• Competitive Time Off Plans.
• Must meet eligibility requirements based on employment status.