[Hiring] Clinical Program Consultant, Virtual Care Management @DocGo

Role Description

The Clinical Program Consultant, Virtual Care Management (VCM), will serve as the organization’s subject matter expert in virtual care program design, implementation, and optimization. This role is responsible for advancing best practices, workflows, and performance measurement strategies across key virtual care programs, including:

• Principal Care Management (PCM)
• Chronic Care Management (CCM)
• Transitional Care Management (TCM)
• Remote Patient Monitoring (RPM)

This individual will play a critical role in ensuring program excellence, scalability, compliance, and measurable outcomes. The Advisor will partner closely with VCM leadership to mentor and support management and staff while driving continuous improvement across all virtual care services.

Responsibilities

• Program Development & Optimization
  • Lead the design, refinement, and scaling of virtual care management programs (PCM, CCM, TCM, RPM)
  • Establish and standardize best practices, workflows, and operating procedures
  • Ensure programs align with regulatory requirements, payer guidelines, and industry standards
  • Identify opportunities for innovation and continuous improvement across all VCM services
• Performance Measurement & Effectiveness
  • Define key performance indicators (KPIs) and success metrics for all VCM programs
  • Develop frameworks for measuring clinical outcomes, patient engagement, and operational efficiency
  • Analyze program data to drive performance improvements and inform strategic decisions
  • Partner with leadership to report on program effectiveness and ROI
• Subject Matter Expertise
  • Serve as the internal expert on virtual care management programs, including billing, compliance, and operational best practices
  • Stay current with industry trends, CMS guidelines, and evolving care models
  • Provide guidance on program expansion, payer strategies, and service offerings
• Training & Mentorship
  • Train and mentor VCM management and frontline staff on program protocols and best practices
  • Support onboarding and ongoing education initiatives
  • Promote a culture of excellence, accountability, and continuous learning

Qualifications

• Significant experience in virtual care management programs (PCM, CCM, TCM, RPM)
• Demonstrated success in program development, implementation, and optimization
• Strong understanding of CMS guidelines, billing requirements, and compliance considerations
• Experience developing workflows, SOPs, and performance metrics
• Proven ability to analyze data and drive operational improvements
• Experience training, mentoring, or advising care management teams

Requirements

• Clinical background (RN, NP, or similar) or equivalent healthcare leadership experience
• Experience in value-based care models
• Familiarity with digital health platforms and remote care technologies

Key Competencies

• Strategic thinking and program design
• Operational excellence and process improvement
• Data-driven decision making
• Coaching, mentorship, and influence without authority
• Strong communication and cross-functional collaboration

EEO/AAP Statement

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.