[Hiring] Clinical Product Educator @Insulet Corporation

Role Description

Join Insulet as a Clinical Product Educator, delivering virtual training and support to customers using the Omnipod® insulin management system. In this home-based role, you will empower people living with diabetes through education, onboarding, and ongoing clinical support while collaborating closely with Customer Care and Commercial teams.

The Clinical Product Educator will predominantly provide clinical initiations to customers on the Omnipod insulin management system. This virtual role supports territories with high clinical demand to provide Pod therapy initiation through online platforms. The role will also support the customer care team to handle escalated customer cases.

This position is a full-time home-based role, initially working Monday to Friday; however, flexible hours may be required to meet customer demand (e.g., weekday evenings and Saturdays).

Responsibilities

• Conduct customer training virtually for Personal Diabetes Manager (PDM) settings or setting changes, and product conversions.
• Assist with setting up Diabetes Management Software and calibrating medical device components for support of automated blood glucose management.
• Proactively communicate Pod start diary availability through an online calendar tool.
• Assist customer care to case manage frequent flyer troubleshooting to optimize Pod Therapy.
• Support territories with high CSM clinical demand, recording training completion in Salesforce.
• Provide field feedback to the manager on field-based training of customers and HCPs.
• Perform administrative duties and turn in on a timely basis.
• Handle escalated customer care contacts that require deeper knowledge and understanding of medical events, repeat product issues, PDM settings or setting changes, and Continuous Glucose Monitoring (CGM) systems.
• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in the Customer Relationship Management system and meeting departmental service levels.
• Proactively reach out to help manage customer relationships.
• Promote the benefits of insulin pump therapy and offer continuous education to customers.
• Work in conjunction with Product Support, Clinical Business, and Customer Care.

Qualifications

• Bachelor’s degree, or equivalent.
• 2 – 5 years’ experience in a similar role.
• Professional up-to-date credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN).
• Highly competent in the use of virtual communication computer systems (e.g., Zoom, Microsoft Teams, WebEx, etc.).

Requirements

• Experience training and/or managing pump patients strongly preferred.
• Certified Diabetes Educator (CDE) or similar local equivalent is strongly preferred.
• Self-starter who requires minimal direction and can respond rapidly to changing circumstances.
• Prior industry/commercial experience strongly preferred.
• Professional and polished presentation skills.
• Strong interpersonal communications, both oral and written.
• Strong contributing member of the commercial team.
• High proficiency with computers.

Physical Requirements

• The ability to attend Insulet Internal Clinical or Sales meetings may be required.
• The work environment will be predominantly the home office.
• Some lifting may be required when sending or receiving shipments, handling samples, supplies or literature, and transporting a laptop computer.

Company Description

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle.

Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!