[Hiring] Clinical Payments Associate @Worldwide Clinical Trials

Role Description

An entry‑level role designed for recent graduates or individuals seeking to begin a career in the clinical research industry. The role supports the Clinical Payments team by managing administrative and coordination tasks, responding to general payment‑related queries, and maintaining accurate records within established systems and trackers.

Clinical Payments Associates may be assigned to support either day-to-day activities or time‑limited initiatives such as system migrations, depending on operational needs. This role provides broad exposure to clinical trial payment operations, financial workflows, and cross‑functional collaboration within a CRO environment.

What you will do

• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members.
• Monitor and triage incoming emails, assigning them to appropriate team members.
• Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access.
• Prepare and distribute remittance documentation and payment confirmations.
• Maintain accurate records of ticket assignments, communications, and resolutions.
• Support the Clinical Payments team with administrative tasks such as updating trackers and organizing documentation.
• Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist‑driven tasks under the supervision of senior Clinical Payments team members.
• Assist with the collection, validation, and organization of study documentation required for migration or reconciliation activities.
• Track progress, outstanding items, and responses from sites or internal stakeholders during migration activities.
• Escalate issues, gaps, or discrepancies to senior team members for review and resolution.

Qualifications

• Strong written and verbal communication skills in English.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Familiarity with Jira or other ticketing systems is an advantage.
• Team‑oriented with a proactive and solution‑focused mindset.

Requirements

• Bachelor’s degree in Life Sciences, Business, Finance, or a related field.
• No prior industry experience required; internships or administrative experience are an advantage.
• Demonstrated interest in clinical research, healthcare, or financial operations.
• Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Benefits

• Equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.