[Hiring] Clinical Patient Access Specialist - Certified MA Heart and Vascular @St. Elizabeth Healthcare

Role Description

The Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist CMA is always responsible for creating a positive impression with patients, family members and other callers. Demonstrates respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Duties

• Comply with all applicable laws and regulations.
• Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
• Accurate documentation in the EMR.
• Provide instructions and results to patients under directions of the providers.
• Communicates as needed with offices about any patient concerns/issues related to results.
• Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees.
• Maintains an effective working relationship with team members, members of medical practice and leadership.
• Verifies and updates all patient demographic and insurance information.
• Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies.
• Advises patients of outstanding balances.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office and physicians/clinicians as needed in a timely manner on all requests.
• Other duties and responsibilities as assigned.

Qualifications

• High School Diploma or GED
• Certified Medical Assistant Certification
• One year of experience in area of certification in a clinical setting.

Requirements

• Active Medical Assistant certification/registration is required.
• Shift/Hours: Full-Time – 40 hours/week, First Shift
• Remote role once fully trained. No evenings, weekends, or holidays required!

Benefits

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules.
• Retirement savings with employer match.
• Tuition reimbursement and professional development opportunities.
• Wellness, mental health, and recognition programs.
• Career advancement through mentorship and internal mobility.