[Hiring] Clinical Operations Supervisor @Sagility

Role Description

The Clinical Operations Supervisor / Team Lead will provide frontline leadership for Registered Nurses supporting the Specialty Pharmacy Initial Clinical Engagement Program. This role is responsible for leading day-to-day clinical operations, supporting nurse performance, ensuring workflow adherence, reinforcing quality and compliance expectations, and helping the team deliver a high-quality patient and caregiver experience.

The program is focused on outreach to patients at the start of a new specialty therapy, including:

• Enrollment support
• Clinical assessments
• Therapy education
• Response to patient inquiries
• Referral to additional resources as directed by workflow

The frontline nurse role includes:

• Telephonic patient and caregiver education
• Clinical assessments
• Documentation
• Adverse event identification and escalation
• Physician outreach when clinically necessary
• Adherence to quality and production standards

The Team Lead will serve as the first level of operational and clinical support for nurses, helping to drive:

• Productivity
• Quality
• Documentation accuracy
• Adherence
• Attendance
• Engagement
• Compliance

This position will also support onboarding, training, nesting, precepting, coaching, calibration, quality reviews, and operational readiness as the program scales.

Qualifications

• Active, unrestricted U.S. Registered Nurse license required.
• RN license must be in good standing.
• Must have an active unencumbered license in the state of residence.
• Must be eligible to apply for or hold a compact license, as well as additional single-state licenses as program needs require.
• Minimum three years of clinical experience as a Registered Nurse preferred.
• Minimum one year of leadership, mentoring, coaching, precepting, Team Lead, Charge Nurse, Trainer, SME, or supervisory experience preferred.
• Experience in specialty pharmacy, telephonic nursing, clinical operations, case management, care management, disease management, utilization management, patient education, or healthcare contact center operations preferred.
• Experience supporting remote, hybrid, or geographically dispersed teams preferred.
• Experience with new hire training, precepting, peer-to-peer documentation review, or clinical coaching preferred.

Requirements

• Strong coaching, mentoring, employee development, and performance management skills.
• Ability to lead difficult conversations with professionalism, consistency, and accountability.
• Ability to support employee engagement, retention, team morale, and performance improvement.
• Strong understanding of telephonic clinical workflows, patient education, clinical documentation, quality expectations, and compliance requirements.
• Ability to manage multiple priorities in a fast-paced, evolving clinical operations environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, reporting tools, workforce management applications, operational dashboards, and healthcare systems.

Benefits

• Builds and supports a high-performing team of telephonic Registered Nurses.
• Drives quality, productivity, adherence, documentation accuracy, and patient experience outcomes.
• Reinforces clinical workflow adherence, patient education standards, compliance, and regulatory requirements.
• Supports successful onboarding, nesting, competency validation, and transition to independent production.
• Identifies performance trends and provides timely coaching and action planning.
• Escalates risks early and helps maintain operational stability during ramp and growth.
• Partners effectively with Training, Quality, Compliance, Workforce, HR, IT, Recruiting, and Operations leadership.
• Supports program scalability while maintaining strong clinical quality, compliance, and patient-centered service.